Summary
Overview
Work History
Education
Skills
Timeline
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Alyssia Stock

Englewood

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience

Work History

Manager

The Bell House
04.2022 - 04.2024
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Deputy Clerk of the Court II

Montgomery County Clerk Of Courts
04.2019 - 07.2021
  • Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
  • Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
  • Supported judges with case management, organizing schedules and maintaining updated calendars for hearings, trials, and conferences.
  • Ensured accuracy in legal documentation by meticulously proofreading and editing court forms and records.
  • Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
  • Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
  • Reduced errors in official court documentation by implementing a thorough quality control process for all newly generated documents.
  • Safeguarded confidential information by adhering to strict data privacy guidelines when handling sensitive documents or discussing ongoing cases.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Collected court fees and fines and recorded amounts collected in Court View.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Researched information in municipal archives upon request of public officials or private citizens.

Teller Supervisor

Key Bank
04.2016 - 04.2019
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Examined tellers' reports of daily transactions for accuracy.
  • Collaborated with management to establish branch goals, developing strategies to achieve them.
  • Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Reduced discrepancies in vault inventory with thorough reconciliations and prompt identification of errors.

Teller

PNC Bank
07.2015 - 04.2016
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.

Server

T.G.I. FRIDAY'S - Bar & Restaurant
03.2009 - 10.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cashier

ShopRite
09.2008 - 03.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Associates - American Sign Language

Sinclair Community College
Dayton, OH
05.2020

Associates - Early Childhood Education

Sinclair Community College
Dayton, OH
08.2017

High School Diploma -

Hightstown High School
Hightstown, NJ
06.2009

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Sales Techniques
  • Schedule Preparation
  • Financial Management
  • Customer Service
  • Problem Resolution
  • Fraud Detection
  • Account updating

Timeline

Manager

The Bell House
04.2022 - 04.2024

Deputy Clerk of the Court II

Montgomery County Clerk Of Courts
04.2019 - 07.2021

Teller Supervisor

Key Bank
04.2016 - 04.2019

Teller

PNC Bank
07.2015 - 04.2016

Server

T.G.I. FRIDAY'S - Bar & Restaurant
03.2009 - 10.2012

Cashier

ShopRite
09.2008 - 03.2009

Associates - American Sign Language

Sinclair Community College

Associates - Early Childhood Education

Sinclair Community College

High School Diploma -

Hightstown High School

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Alyssia Stock