Alyssia Taylor
Rosenberg,TX
Summary
Detail-oriented consumer relations analyst specializing in customer satisfaction and coordination. Proven ability to provide exceptional client support and maintain a composed and methodical demeanor.
Overview
19
19
years of professional experience
Work History
Market Research Analyst/Customer Relations Specialist
Creative Consumer Research
03.2022 - Current
- Effectively manage incoming intake calls, gathering and providing information regarding market research studies
- Conduct in-depth market analysis to identify trends and consumer preferences
- Develop comprehensive reports synthesizing qualitative and quantitative data insights
- Collaborate with cross-functional teams to align research findings with business strategies
- Implement surveys to gather consumer feedback effectively
Agent/Paralegal Assistant
Pulaski Law Firm
01.2020 - 03.2022
- Managed client communications and case updates, ensuring timely responses to inquiries
- Streamlined document preparation processes, enhancing efficiency in case management workflows
- Coordinated with legal teams to gather essential information for case development and strategy formulation
Customer Service Representative
Rudy's Country Store and BBQ
11.2018 - 01.2020
- Delivered exceptional customer service, resolving inquiries and complaints efficiently
- Managed cash register operations, ensuring accurate transactions and balanced drawers
- Trained new team members on customer service protocols and store policies
- Assisted with marketing tactics
Driver
Uber Technologies Inc.
07.2017 - 11.2018
- Ensured timely and safe transportation of passengers to various destinations
- Navigated efficiently using GPS technology and real-time traffic updates
- Maintained vehicle cleanliness and functionality through regular inspections
- Provided excellent customer service by addressing passenger inquiries and concerns
Marketing/Sales Associate
Spec's Wines, Spirits & Finer Foods
11.2012 - 12.2016
- Delivered exceptional customer service by assisting clients with product selections and recommendations
- Maintained accurate inventory levels through effective stock management and organization
- Facilitated product promotions, enhancing customer engagement and driving sales growth
- Trained new staff on operational procedures, improving team efficiency and product knowledge
Animal Care Team Member
Houston SPCA
01.2007 - 10.2012
- Supervised daily care of animals, ensuring proper feeding and hygiene standards
- Preformed necessary clean-up and maintenance
- Coordinated with veterinary services for routine health checks and treatment
Education
High School Diploma -
Stephen F Austin
Skills
- Customer satisfaction
- Consumer coordination and scheduling
- Proficient in Microsoft Office
- Detail oriented and highly organized
- Self-motivated
- Ability to work under pressure
Timeline
Market Research Analyst/Customer Relations Specialist
Creative Consumer Research
03.2022 - Current
Agent/Paralegal Assistant
Pulaski Law Firm
01.2020 - 03.2022
Customer Service Representative
Rudy's Country Store and BBQ
11.2018 - 01.2020
Driver
Uber Technologies Inc.
07.2017 - 11.2018
Marketing/Sales Associate
Spec's Wines, Spirits & Finer Foods
11.2012 - 12.2016
Animal Care Team Member
Houston SPCA
01.2007 - 10.2012
High School Diploma -
Stephen F Austin