Summary
Overview
Work History
Education
Skills
Timeline
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Alyssya Correa

Franklin,VA

Summary

Recent graduate with foundational knowledge in Health Information Management and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. I have completed a Sentara Internship. I also have done AHIMA VLAB.

Overview

7
7
years of professional experience

Work History

Shift Lead

Royal Farms
05.2023 - 04.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Customer Service Lead

Food Lion
02.2018 - 01.2023
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.

Customer Service

Smoke Shack
02.2018 - 01.2022
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Contributed to increased client referrals through exceptional customer service practices.
  • Greeted customers warmly to provide exceptional customer service.
  • Provided excellent customer service, resolving inquiries and issues on spot.

Sales Associate

Bath & Body Works
11.2019 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Associate Of Applied Science - Health Information Management

Tidewater Community College
Virginia Beach, VA
05.2025

High School Diploma -

Lakeland High School
Suffolk, VA
06.2017

Skills

  • HIPAA
  • ICD-10-CM
  • CPT
  • Understanding medical terminology

  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Team collaboration
  • Active listening
  • Adaptability and flexibility
  • Decision-making
  • Microsoft Excel
  • Data entry
  • Interpersonal skills
  • Professionalism

Timeline

Shift Lead

Royal Farms
05.2023 - 04.2025

Sales Associate

Bath & Body Works
11.2019 - 05.2020

Customer Service Lead

Food Lion
02.2018 - 01.2023

Customer Service

Smoke Shack
02.2018 - 01.2022

Associate Of Applied Science - Health Information Management

Tidewater Community College

High School Diploma -

Lakeland High School

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Alyssya Correa