Alyvia Alviar
Muskegon
Summary
Proactive and customer-focused professional with experience at Body Haus Lifestyle Club, adept in business correspondence and front desk operations. Excelled in enhancing customer engagement through exceptional service and efficient problem resolution. Demonstrated proficiency in multitasking and prioritization, significantly improving client satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Receptionist
Body Haus Lifestyle Club
12.2024 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled assignments independently with good judgement and critical thinking skills.
Concessions Cashier
L.C. Walker Arena
11.2023 - Current
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Adhered to alcohol service policies and procedures.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Prepped food items for later use to save staff time during busy hours.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Monitored inventory and notified management of deficiencies or shortages.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Responded to customer complaints to help resolve issues.
Food Runner
Dockers Fish House
05.2023 - 10.2024
- Greeted customers and provided outstanding customer service.
- Monitored dining room inventory and replenished as necessary.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Provided attentive service and proactively assessed guest needs.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
- Assisted customers with carry-out service.
- Processed payments for orders and provided customers with change.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
No Degree -
Fruitport HighSchool
Fruitport, MI05-2025
Skills
- Scheduling
- Phone etiquette
- Business correspondence
- Customer and client relations
- Verbal and written communication
- Multitasking and prioritization
- Positive and professional
- Calendar management
- Data inputting
- Time management
- Basic accounting
- Front desk operations
- Money Handeling
Timeline
Receptionist
Body Haus Lifestyle Club
12.2024 - Current
Concessions Cashier
L.C. Walker Arena
11.2023 - Current
Food Runner
Dockers Fish House
05.2023 - 10.2024
No Degree -
Fruitport HighSchool
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