Alyvia Behrens
Morrison,IL
Summary
Hardworking employee with customer service, organization skills, multitasking, payment planning experience, and time management abilities. Devoted to giving every customer a positive, stress free experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Main Office Receptionist
Gonzalo's Towing Service and Repair LLC
05.2024 - 08.2024
- Worked alone as the only office receptionist, constantly adapting, learning, and aiming to improve the company
- Answered incoming calls and directed them to appropriate personnel
- Assisted with scheduling appointments for staff members
- Processed payments received from clients in a timely manner
- Created documents such as memos, letters, reports, and spreadsheets as needed
- Performed data entry tasks into computer systems accurately and efficiently
- Prepared correspondence using Microsoft Office Suite applications including Word, Excel, PowerPoint, Outlook
- Maintained records of employee attendance logs for payroll processing purposes
- Sent all the emails to customers, sponsors, business partners, and more
Student Volunteer
Northside Elementary School
01.2024 - 05.2024
- Created engaging projects that encouraged creativity while reinforcing academic lessons
- Encouraged appropriate social interactions amongst peers through group activities
- Supported lead teacher in creating an effective classroom management system
- Provided emotional support when needed by listening actively to concerns expressed by students
- Organized classroom supplies, materials, and decorations to create a stimulating learning environment
Barista
Scooters Coffee Shop
11.2023 - 05.2024
- Minimized spoilage with proper use of first-in-first-out stock procedures
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Maintained regular and consistent attendance and punctuality
- Used POS system to accurately enter orders and process payments
- Controlled line and crowd with quick, efficient service
Barista
Brent's Firehouse Coffee
09.2022 - 11.2023
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Cleaned and sanitized work areas and utensils
- Restocked bar line for fast service capabilities
Barista
Sophie's Cafe
06.2022 - 09.2022
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Maintained regular and consistent attendance and punctuality
- Used POS system to accurately enter orders and process payments
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
Education
BBA - Business Administration
Illinois State University
Normal, IL05.2028
High School Diploma -
Morrison High School
05.2024
Skills
- Espresso machine operation
- Cash Handling
- Cash Transaction Documentation
- Reliability
- Team Leadership
- Ability to Adapt
- Resolving Complaints
- Exceptional Customer Service
- Stress management
- Relationship Building
Certification
Food Handlers Certificate.
Honors and Rewards
- National Honors Society.
- R.Y.L.A. Award.
- F/S Volleyball team captain.
References
References available upon request.
Activities
- Volleyball player Freshman-Senior year.
- Animal Shelter volunteer.
- Student Council President.
- B.L.I.N.D. Leader.
Timeline
Main Office Receptionist
Gonzalo's Towing Service and Repair LLC
05.2024 - 08.2024
Student Volunteer
Northside Elementary School
01.2024 - 05.2024
Barista
Scooters Coffee Shop
11.2023 - 05.2024
Barista
Brent's Firehouse Coffee
09.2022 - 11.2023
Barista
Sophie's Cafe
06.2022 - 09.2022
High School Diploma -
Morrison High School
Food Handlers Certificate.
BBA - Business Administration
Illinois State University
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