Alyvia Kurth
Flagstaff,US
Summary
Versatile and customer-focused professional with a strong background in hospitality, developed through roles as a hostess and busser, where I honed my ability to provide excellent customer service, manage time efficiently, and maintain a clean, organized workspace. My experience as a swim instructor and lifeguard strengthened my leadership, teamwork, and ability to remain calm under pressure, making me adaptable in fast-paced environments. With a keen eye for detail, strong communication skills, and a passion for delivering a positive customer experience,
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Goldfish Swim School
Scottsdale, AZ
03.2024 - 08.2024
- Enforced pool rules among swimmers and patrons in order to maintain safe swimming conditions
- Developed strong working relationships with other employees and general public
- Conducted pool opening and closing duties
- Communicated effectively with fellow employees and patrons
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Enforced safety policies and rules to guests to prevent accidents
- Remained calm and poised during periods of stress or when dealing with difficult people
- Educated guests about water safety rules and regulations as needed
- Recognized swimmers in need of assistance, immediately acting to provide aid
- Attended regularly scheduled staff meetings and trainings
- Assisted with swim lessons and special activities to increase patron engagement
- Performed safety equipment checks and reported malfunctions and damage to supervisor
Swim Instructor
Goldfish Swim School
Scottsdale, Arizona
07.2023 - 08.2024
- Provided swimming instruction to students of various ages and ability levels
- Communicated with parents and guardians about student progress and challenges
- Created an enjoyable learning atmosphere that motivated students to reach their goals
- Demonstrated proper swimming techniques to individuals, small groups, and large classes
- Assessed swimmer's ability levels accurately and provided appropriate instruction accordingly
- Created a safe and fun learning environment for students
- Encouraged swimmers to progress through their skill development stages by providing positive reinforcement
- Recognized and reacted calmly and effectively in hazardous and dangerous situations
- Attended in-service training and staff meetings as scheduled by supervisor or center leadership
- Maintained a safe environment in the pool area at all times
Hostess
Shogun Japanese Restaurant And Sushi Bar
Phoenix
05.2021 - 07.2023
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted incoming guests to escort to assigned dining area and present menus
- Greeted guests and gathered information to seat groups or place on waitlist
- Responded appropriately to customer complaints
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Communicated with servers about new tables, changes in food availability and customer comments
- Accommodated guests with children and special needs promote comfortable dining experience
- Collected reservation information and communicated updates to guests via mobile device or in-person
- Utilized POS system to total meal costs and add taxes for final bill calculation
- Completed closing duties by emptying trash and wiping down menus
- Assisted in preparing the restaurant for opening and closing shifts.
- Monitored customer satisfaction levels throughout their meal experience.
- Ensured compliance with health and safety regulations at all times.
Education
Bachelor of Arts - Elementary Education
Northern Arizona University
Flagstaff, AZ, US05.2028
High School Diploma -
North Canyon High School
Phoenix, AZ05.2024
Skills
- Customer service
- Guest complaint resolution
- Restroom servicing
- Telephone reception
- Payment processing
- Adaptability and dependability
- Multitasking proficiency
- Menu knowledge
- Child supervision
- Emergency Procedures
- Parent communication
- Rule enforcement
Certification
- Fingerprint Clearance Card
- Performing Arts Seal
Affiliations
- President of the North Canyon Theatre Company
- 4 years of theatre experience
- Directors Guild
References
References available upon request
Timeline
Lifeguard
Goldfish Swim School
03.2024 - 08.2024
Swim Instructor
Goldfish Swim School
07.2023 - 08.2024
Hostess
Shogun Japanese Restaurant And Sushi Bar
05.2021 - 07.2023
Bachelor of Arts - Elementary Education
Northern Arizona University
High School Diploma -
North Canyon High School
Similar Profiles
Mirella MenjivarMirella Menjivar
Deck Supervisor at Goldfish Swim School & Goldfish Swim School FranchisingDeck Supervisor at Goldfish Swim School & Goldfish Swim School Franchising
Michael LydonMichael Lydon
Swim Instructor at Goldfish Swim School & Goldfish Swim School FranchisingSwim Instructor at Goldfish Swim School & Goldfish Swim School Franchising
Hafez GhorbanpourHafez Ghorbanpour
Swim Instructor at Goldfish Swim School & Goldfish Swim School FranchisingSwim Instructor at Goldfish Swim School & Goldfish Swim School Franchising
Nicholas FlazNicholas Flaz
Manager on Duty at Goldfish Swim School & Goldfish Swim School FranchisingManager on Duty at Goldfish Swim School & Goldfish Swim School Franchising
Amelia ShifleyAmelia Shifley
Kickback Host at Drury Inn & SuitesKickback Host at Drury Inn & Suites