Alyvia Phenis
Lake Stevens,WA
Summary
Dynamic and adaptive professional with a proven track record in customer service and team collaboration. Excelled at Starbucks by enhancing customer satisfaction and loyalty through prompt resolutions and a positive atmosphere. Skilled in active listening and maintaining high productivity standards. Demonstrates a unique blend of creativity and efficiency, driving results and fostering a welcoming environment. I have multiple younger cousins that I have babysat throughout their lives.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Crew Team Member
McDonald's
04.2021 - 09.2022
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
High School Diploma -
Lake Stevens Sr High School
Lake Stevens, WA06.2023
Skills
- Friendly and outgoing
- Active listener
- Adaptive and creative
- Customer Service
Additional Information
I am currently a student at EVCC and working towards my AA. I am studying Psychology and I am really interested in behavioral studies.
Timeline
Barista
Starbucks
05.2023 - Current
Crew Team Member
McDonald's
04.2021 - 09.2022
High School Diploma -
Lake Stevens Sr High School