Alexandra Wilkes
Kansas City,MO
Summary
Operations Manager with 7+ years of expertise in streamlining operations and enhancing data processes across healthcare technology platforms. Proficient in tools like Jira, Confluence, Excel, SQL, and Tableau, with a strong foundation in Salesforce Service Cloud. Spearheads strategic automation initiatives and data integrity audits, ensuring high-quality data integration and operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Operations Manager
CarePort Powered by Wellsky
Overland Park, KS
08.2023 - Current
- Manages multiple strategic growth/automation initiatives including the implementation and automation of manual documentation processes between CarePort products UI and Salesforce Lightning.
- Analyzes data from daily reports to identify trends in adherence to technical processes & technical documentation.
- Developed and implemented operational procedures to ensure quality standards of data are met.
- Implemented process improvements which resulted in increased efficiency across various departments.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Managed multiple projects with competing deadlines in a fast-paced environment.
- Lead weekly status meetings with stakeholders from multiple teams to review progress and address issues.
- Reviewed release plans, coordinated activities with project teams and stakeholders to ensure successful execution of releases as well as testing new release updates for bugs or potential enhancements.
- Developed, documented, and maintained product release processes that adhere to company standards.
- Tracked progress of multiple concurrent projects using various project management tools.
- Facilitated meetings with stakeholders to discuss upcoming releases and coordinate tasks accordingly.
Operations Data Analyst & Sr. Operations Data Analyst
CarePort Powered by Wellsky
Overland Park
02.2022 - 07.2023
Wellskye Power Bi and Excel Pivot Charts.
Salesforce/Service Cloud Administrator
TreviPay Corporation
Overland Park
01.2021 - 02.2022
- Assisted service cloud team as part-time Salesforce administrator by completing 5-10 Salesforce cases with requests to build custom objects, approval processes, workflow, permission sets, and reporting to support operational initiatives.
Technical Writer/Process Analyst
TreviPay Corporation
Overland Park
02.2020 - 02.2022
- Analyzed current process standards and metrics to provide solutions for improvements
- Coordinated with Subject Matter Experts to develop over ten process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions
- Performed data gathering, root cause analysis and performance trending to develop appropriate process control changes
- Created, updated, manage, and maintained more than 50 different documents detailing process improvements and process performance within company document management system.
Associate Consultant (Population Health)
Cerner Corporation
North Kansas City
01.2019 - 01.2020
- Monitored all stages of client software implementation and development during project's life cycle, utilizing agile methods to track project progress
- Instruct clients on data collection, data management and system design requirements and analyze data collection to determine optimal solution build and implementation
- Conducted software improvement and project deadline meetings with team members and client stakeholders to discuss Cerner solutions and the customizations available.
Solution Analyst
Cerner Corporation
Kansas City
05.2017 - 12.2018
- Investigated, analyzed, and resolved service requests (supporting internal and external clients), as well as provided comprehensive solutions by using applicable monitoring and troubleshooting tools.
Education
Master of Arts - Information Science & Learning Technologies -
The University of Missouri
Bachelor of Arts - Anthropology -
The University of Missouri
Skills
- SQL (includes SQL Server Studio)
- Confluence
- Technical Writing
- Cross-functional collaboration with internal departments (Client Success, Integrations, Product, Sales & Marketing)
- Salesforce Service Cloud & Lightening, Tableau, Sisense, Power BI & Jira
- Data Analysis
- Data Visualization
- Process Creation & Automation
- Cross-functional Collaboration with internal departments (Client Success, Integrations, Product, Sales & Marketing)
- Salesforce Service Cloud & Lightening, Tableau, Power BI, Jira, & Confluence
- Excel Reporting/Formulas/Pivot Tables
- Process Improvement
- Product Documentation
- Agile Methodology
- Product Release Management
- Scrum Methodology
Timeline
Operations Manager
CarePort Powered by Wellsky
08.2023 - Current
Operations Data Analyst & Sr. Operations Data Analyst
CarePort Powered by Wellsky
02.2022 - 07.2023
Salesforce/Service Cloud Administrator
TreviPay Corporation
01.2021 - 02.2022
Technical Writer/Process Analyst
TreviPay Corporation
02.2020 - 02.2022
Associate Consultant (Population Health)
Cerner Corporation
01.2019 - 01.2020
Solution Analyst
Cerner Corporation
05.2017 - 12.2018
Master of Arts - Information Science & Learning Technologies -
The University of Missouri
Bachelor of Arts - Anthropology -
The University of Missouri
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