Alyx Gray
Chester,VA
Summary
Determined student with both creative and scientific knowledge, driven to succeed. Offers skills in written and verbal communication and multitasking. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
9
9
years of professional experience
Work History
Independent Contractor
DoorDash
Chesterfield, VA
12.2022 - Current
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Performed emergency roadside repairs such as changing tires or jump starting batteries when needed.
- Delivered goods and services to customers on time and in excellent condition.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Secured merchandise, avoiding damage during transportation.
- Documented daily mileage, gas and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Achieved consistently high customer scores due to exceptional service.
- Delivered customer orders and collected payments to keep accounts current.
Project Assistant
Dyan Wright
Fredericksburg, VA
09.2023 - 11.2023
- Assisted Project Manager in preparing project plans, schedules, and budgets.
- Organized and maintained project documents and records.
- Provided administrative support to the project team including scheduling meetings, coordinating travel, ordering supplies.
- Compiled data from various sources for use in reports or presentations.
- Prepared reports on project progress and performance metrics.
- Performed research related to projects as requested by the Project Manager.
- Developed processes and procedures to ensure efficient workflow of projects.
- Researched potential vendors and suppliers for assigned projects.
- Tracked expenses associated with each project and prepared budget summaries when needed.
- Participated in weekly status meetings with the Project Manager to discuss ongoing tasks and issues requiring resolution.
- Collaborated with external stakeholders on assigned projects as needed.
- Provided training or guidance on processes or procedures related to assigned projects when necessary.
- Acted as point of contact between the Project Manager and other departments, teams within the organization regarding assigned tasks, projects.
- Assisted with coordination of daily activities for projects.
- Scheduled meetings, check-ins and appointments for team members and supervisors.
- Managed project calendars, adjusted timelines and adhered to deadlines.
- Used well-developed skill set to improve relationships with others.
- Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
- Troubleshot workflow issues and escalated complex problems to project managers.
Parts Investigator, Buyer, Data Entry Associate
Carvana
Chesterfield, Virginia
07.2023 - 10.2023
- Analyzed documents, assessed vehicle needs, conducted research, performed data entry, made purchases on behalf of the company.
- Organized and maintained files of all investigative activities.
- Analyzed data gathered during investigations to determine the validity of claims or theories.
- Developed strategies for gathering additional evidence or intelligence related to cases.
- Prepared detailed reports summarizing investigative activities and results.
- Attended training sessions to stay current on new investigative trends and technologies.
- Adhered to departmental policies regarding investigations and reporting procedures.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Maintained detailed case log of all cases assigned to monitor progress and completion.
- Maintained organized records of all information and material pertinent to open investigations.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
- Checked source documents against entered data to ensure accuracy.
- Identified discrepancies between source documents and entered data.
- Scanned documents into appropriate databases for storage purposes.
- Assisted colleagues with resolving any issues related to data entry operations.
- Followed up on pending tasks until completion.
- Researched requested information using available resources when necessary.
- Provided support to management staff in regards to data entry processes.
- Verified accuracy and completeness of data entry into the database system.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Identified and corrected data entry errors to prevent duplication across systems.
Inventory Specialist & Driver
PICS
Henrico, Virginia
04.2023 - 07.2023
- Completed store inventories, traveled across Virginia, demonstrated timeliness and efficiency.
- Monitored stock levels to ensure availability of products.
- Conducted periodic inventories and physical counts of product supplies.
- Investigated discrepancies between physical count and computer records.
- Utilized barcode scanners to quickly update inventories in the system.
- Collaborated with other departments to coordinate replenishment activities as required.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Provided support during internal audits related to material management processes.
- Liaised with logistics personnel regarding shipping schedules and order fulfillment.
- Responded promptly to requests from customers regarding product availability.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
Inventory Specialist
RGIS/WIS
Richmond, Virginia
03.2022 - 11.2022
- Cataloged inventory for various clients, interacted with clients and patrons, led a team of 3-10 people.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Utilized barcode scanners to quickly update inventories in the system.
- Collaborated with other departments to coordinate replenishment activities as required.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Provided support during internal audits related to material management processes.
- Responded promptly to requests from customers regarding product availability.
- Participated in physical inventory counts to keep information accurate and current.
Retail & Sales Specialist/Customer Service/Operations Manager
Brown House Candle Company
Midlothian, Virginia
04.2021 - 12.2021
- Managed production, sales, and inventory of candles and body care products, provided customer service, handled cash register.
- Developed and implemented sales strategies to increase customer base.
- Created customized presentations for potential customers.
- Conducted market research to identify target markets and develop pricing strategies.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints in a timely manner.
- Tracked competitor activities, products, services, and prices.
- Cultivated referral networks to identify new business opportunities.
- Analyzed customer feedback to improve product offerings and services.
- Assisted in the development of promotional materials for new products or services.
- Identified opportunities for cross-selling products or services within existing accounts.
- Generated daily reports on sales performance metrics such as revenue goals achieved.
- Participated in team meetings to review progress against objectives set by management.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Planned outbound sales calls and emails campaigns targeting prospective clients.
- Performed data entry into CRM system including account information and sales activity logs.
- Educated customers on product features and technical details to highlight benefits.
- Stayed up to date on company products and services to support sales objectives.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Write, completed and filed documentation to finalize sales.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
Locker+ Associate/ CXO Customer Experience Operations
Amazon Locker
Richmond, Virginia
11.2021 - 03.2021
- Handled customer returns, acted as customer service representative, ensured efficient and easy returns process.
- Provided exceptional customer service to ensure customer satisfaction.
- Created and maintained a positive work environment for customers and colleagues alike.
- Answered incoming calls, emails, and chats in a timely manner.
- Assisted customers with product inquiries and order status updates.
- Resolved customer complaints quickly and professionally.
- Identified opportunities to improve the customer experience through feedback analysis.
- Collaborated with other departments to ensure customer needs were met efficiently.
- Tracked shipment progress to ensure on-time delivery of products ordered by customers.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
- Participated in training sessions related to new products or services offered by the company.
- Analyzed data from various sources such as surveys, focus groups., to identify areas of improvement in the customer experience process.
- Performed quality assurance checks on outgoing orders prior to shipping them out.
Personal Assistant
Engage
Chester, Virginia
08.2019 - 01.2021
- Traveled with owner/CEO, gave HR presentations, edited documents, managed emails, set up presentations.
- Performed calendar management and scheduling of appointments for the executive.
- Organized travel arrangements, including flights, transportation, and accommodation.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Managed office supplies inventory and placed orders when necessary.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated meetings between internal departments and external partners.
- Maintained confidential files related to personnel records or other sensitive information.
- Proofread documents for accuracy prior to submission to the executive team.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings..
Assistant/ Team Member
Redemption Church
Chester, Virginia
01.2015 - 06.2018
- Provided positive relations and experiences with children and adults, fed the homeless, taught children, assisted with event planning.
- Provided customer service support to ensure satisfaction.
- Developed communication strategies for publicizing events throughout the community.
- Provided administrative support including answering phones, responding to emails and scheduling appointments.
- Established clear expectations of behavior for the group members.
- Ensured compliance with safety regulations while leading activities.
- Addressed any conflicts between youth members in a professional manner.
- Collaborated with other staff to provide a comprehensive support system.
- Engaged parents and guardians in understanding their child's progress.
- Participated in community outreach efforts to promote the program.
- Promoted open dialogue between students and staff regarding their experiences within the program.
- Checked expiration dates on food items and removed expired products from shelves.
- Sorted and organized donations of canned goods, non-perishable food, and other items.
- Stocked shelves with donated food items.
- Assisted clients in selecting appropriate food items for their families.
- Inventoried donated food items to ensure accuracy of records.
- Greeted clients at the door and provided them with information about pantry services.
- Provided informational brochures to clients outlining eligibility requirements for pantry services.
- Maintained cleanliness of pantry facility, including floors, shelves, and refrigeration units.
- Helped unload deliveries of food from trucks into the pantry storage area.
- Planned and implemented weekly children's ministry activities.
- Facilitated small group discussions with children.
- Organized and led Bible studies for kids.
- Assisted in developing creative ways to teach the Bible to children.
- Provided spiritual guidance to young people.
- Conducted Sunday School classes for a variety of age groups.
- Engaged with parents regarding their child's progress in the program.
- Counseled children on issues related to their spiritual growth.
Education
Bachelor of Arts - Music Production
Full Sail University
Winter Park, FL06-2026
High School Diploma -
Thomas Dale High School
01.2018
2 years into Degree of General Medical Health and Psychology -
John Tyler Community College
Skills
- Customer service
- Merchandising
- Communication Skills
- Presentation Skills
- Administrative Experience
- Research
- Public Relations
- Cash Handling
- Positive Attitude
- Collaboration and Teamwork
- Marketing
- Cross-Functional Collaboration
- Strategic Thinking
- Decision-making capabilities
Legal Name
Erica Gray
Volunteer Experience
CarvanaDyan
FeedMore, Chester, VA, Volunteer and Community Servant, 2015, 2019, With Redemption, we partnered with FeedMore to expand our outreach and reach many more lives. Through this experience I learned great compassion and sensitivity to my fellow man's needs, not only my own. I loved helping and touching so many lives in such a deep way. You never know how much you have until someone comes to you with less.
Affiliations
- Musician
- Writer
- Artist
- Gardening
- Producer
- Graphic Design
- Clothing Design
Accomplishments
- High School English Honor Award
References
References available upon request.
Timeline
Project Assistant
Dyan Wright
09.2023 - 11.2023
Parts Investigator, Buyer, Data Entry Associate
Carvana
07.2023 - 10.2023
Inventory Specialist & Driver
PICS
04.2023 - 07.2023
Independent Contractor
DoorDash
12.2022 - Current
Inventory Specialist
RGIS/WIS
03.2022 - 11.2022
Locker+ Associate/ CXO Customer Experience Operations
Amazon Locker
11.2021 - 03.2021
Retail & Sales Specialist/Customer Service/Operations Manager
Brown House Candle Company
04.2021 - 12.2021
Personal Assistant
Engage
08.2019 - 01.2021
Assistant/ Team Member
Redemption Church
01.2015 - 06.2018
Bachelor of Arts - Music Production
Full Sail University
High School Diploma -
Thomas Dale High School
2 years into Degree of General Medical Health and Psychology -
John Tyler Community College