Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.
Hi, I’m
ALYX POITIER
Lithia Springs,GA
Summary
Overview
11
years of professional experience
Work History
Panther BrandsMableton
Call Center Manager
10.2021 - Current
Job overview
- Introduced new CRM software tools that streamlined data entry processes and improved information accessibility for agents during calls.
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Increased sales conversion rates by implementing targeted cross-selling and upselling techniques for agents to utilize during calls.
Panther Brands
Marketing Director
10.2021 - Current
Job overview
- Developed and executed marketing strategies to boost brand awareness and drive revenue growth through Google PPC ads and Google LSA
- Managed diverse advertising campaigns, optimizing channels for maximum impact
- Conducted market research to inform product development and expansion efforts
- Collaborated cross-functionally to align marketing with sales goals
- Directed content marketing initiatives for lead generation and engagement
- Ensured brand consistency across all channels through identity guidelines
- Leveraged data analytics to optimize campaign performance and ROI
- Managed marketing budget allocation for efficiency and effectiveness
- Provided leadership and mentorship to foster team performance
- Cultivated key relationships with external partners to support marketing objectives.
Coldwell Banker
Assistant Property Manager
07.2020 - 10.2021
Job overview
- Maintains property rentals by advertising and filling vacancies, negotiating and enforcing leases, and maintaining and securing premises
- Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals
- Attracts tenants by advertising vacancies, obtaining referrals from current tenants, explaining advantages of location and services, and showing units
- Maintains building systems by contracting for maintenance services and supervising repairs.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
I Hate 2 Move
Dispatch Manager
06.2020 - 03.2021
Job overview
- Manage a team of 25 people with over 150 trucks on the road nationwide
- Planning pre-determined routes and accommodating route changes as needed
- Preparing dispatch documents, as well as generating freight bills and invoices
- Maintaining records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Streamlined communication processes for better coordination between drivers, customers, and warehouse staff.
Amazon
Warehouse Manager
03.2018 - 07.2020
Job overview
- Developed and maintained knowledgeable and productive team of employees.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Aid in Recovery
Admission Coordinator
02.2017 - 03.2018
Job overview
- Increased application completion rates by designing user-friendly forms and providing clear instructions for applicants.
- Assisted with creation of marketing plans to attract prospective students.
- Assisted in patient admission process based on federal and state laws.
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Collaborated with faculty and staff to develop a comprehensive orientation program for incoming students.
Aid In Recovery
Operation Assistant
04.2016 - 02.2018
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
- Created PowerPoint presentations for business development purposes
- Provided office-wide software support and training, troubleshooting issues and optimizing usage.
Teleperformance
Call Center Manager
10.2014 - 04.2016
Job overview
- Improved customer satisfaction ratings by implementing effective call center strategies and employee training programs.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
- Boosted first-call resolution rates by equipping agents with comprehensive product knowledge and troubleshooting skills through ongoing training workshops.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
Teleperformance
Compliance Officer
10.2012 - 04.2014
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Cultivated customer loyalty, promoted repeat business and improved sales
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
Education
Indian River State CollegeFt. Pierce, FL
Culinary Arts
University Overview
Keiser UniversityPort St Lucie, FL
Associate's degree from Marketing and New Media Technology
09.2021
University Overview
Skills
- Budget Management
- Information tracking
- Google GBP & LSA
- Online presence monitoring
- Project Management
- Partnership Development
Timeline
Call Center Manager
Panther Brands
10.2021 - Current
Marketing Director
Panther Brands
10.2021 - Current
Assistant Property Manager
Coldwell Banker
07.2020 - 10.2021
Dispatch Manager
I Hate 2 Move
06.2020 - 03.2021
Warehouse Manager
Amazon
03.2018 - 07.2020
Admission Coordinator
Aid in Recovery
02.2017 - 03.2018
Operation Assistant
Aid In Recovery
04.2016 - 02.2018
Call Center Manager
Teleperformance
10.2014 - 04.2016
Compliance Officer
Teleperformance
10.2012 - 04.2014
Indian River State College
Culinary Arts
Keiser University
Associate's degree from Marketing and New Media Technology