Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyx Rush

Portland,OR

Summary

Dynamic Shift Leader at Starbucks with a positive attitude and proven cash handling expertise. Enhanced team efficiency and customer satisfaction through effective problem-solving and upselling techniques. Recognized for fostering a collaborative workplace culture and driving sales growth while maintaining high standards of service and safety.

Overview

15
15
years of professional experience

Work History

Shift Leader

Starbucks
10.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.

Cashier

World Market
04.2021 - 03.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Overnight Stocker

World Market
07.2021 - 02.2022
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.

Bookseller

Vroman's Bookstore
07.2019 - 12.2019
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
  • Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
  • Researched and ordered new titles to maintain updated store selection.
  • Collaborated with other staff to support smooth daily operations.

Bookkeeper

Vons
03.2015 - 05.2019
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Generated detailed financial reports for management review, facilitating informed decisionmaking.

Barista

Safeway
10.2010 - 02.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Education

GED - Arts Education

John Muir
Pasadena, CA

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Creative problem solving

Timeline

Overnight Stocker

World Market
07.2021 - 02.2022

Cashier

World Market
04.2021 - 03.2022

Bookseller

Vroman's Bookstore
07.2019 - 12.2019

Shift Leader

Starbucks
10.2018 - Current

Bookkeeper

Vons
03.2015 - 05.2019

Barista

Safeway
10.2010 - 02.2019

GED - Arts Education

John Muir

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Alyx Rush