Alyxandria Claiborne
Fort Lauderdale,FL
Overview
7
7
years of professional experience
Work History
Modern Retail Manager
Southeast Toyota Finance
04.2026 - Current
- Led execution of Modern Retail initiatives across SETF, SET, TMNA/TFS, and dealer partners, keeping teams aligned and moving toward a more connected digital retail experience.
- Worked closely with Product, ITS, Sales, Marketing, and Analytics teams to deliver on roadmap priorities and ensure launches were coordinated and ready for the field.
- Managed product and program workstreams, including gathering requirements, prioritizing enhancements, and using performance insights to guide improvements.
- Supported dealer adoption through training, materials, and regular communication, helping increase awareness and usage of Modern Retail tools.
Virtual F&I Supervisor
JM&A Group
11.2024 - 03.2026
- Manage a team of remote Virtual F&I Specialists, driving daily performance, streamlining workflows, and maintaining strong relationships with dealership partners and clients.
- Develop and deliver training programs to enhance product knowledge, sales proficiency, and digital F&I execution
- Work with cross-functional departments to streamline digital workflows and elevate the Virtual F&I customer experience.
- Consistently track key performance metrics while finding new trends to help improve the overall customer experience.
- Partner with dealership owners, general managers and JM&A Leadership to review strategies, maintain strong relationships, and achieve Virtual F&I success metrics.
Dealer Performance Manager
JM&A Group
11.2022 - 11.2024
- Drove execution across 7 rooftops by coaching 100+ employees on menu presentations, word tracks, objection handling, and deal structure, which was reinforced through weekly deal reviews, core comps, and performance scorecards.
- Owned rollout and adoption of Menu presentation tool, Fuse Auto Tech, across 16 stores; trained 200+ users and drove adoption to 100% active use.
- Developed weekly reporting on PVR, product penetration, missed VSCs, and compliance across 7 rooftops, enabling leadership to prioritize corrective actions and targeted coaching.
- Built and maintained strong relationships with dealer partners, prospects, strategic partners, and OEMs.
Digital Retail Coordinator
JM&A Group
03.2022 - 10.2022
- Trained JM&A associates and dealership employees on using Digital Retail tool, SmartPath
- Partnered with SET associates to help implement vehicle protection products in SmartPath
- Created processes and thought tracks for SET Dealership Sales teams to ensure success while using the SmartPath tool
- Partnered with SET Dealer F&I managers to train, support, and reinforce best practices using the SmartPath retail platform.
- Worked to gain buy-in from SET F&I managers by addressing concerns, showcasing best practices, and reinforcing the business value of the SmartPath tool.
Virtual F&I Specialist
JM&A Group
08.2020 - 02.2022
- Presented F&I products remotely to customers through digital and virtual retail platforms
- Led the implementation of Centralized Virtual F&I for 15+ rooftops dealer group, improving performance, operational efficiency and reducing customer wait times.
- Partnered with sales teams and dealerships to support seamless virtual retail transactions
- Presented and explained vehicle protection products, financing options, and warranties in a clear, compliant manner
- Led the transition of a 22-rooftop dealer group to a fully paperless F&I transaction process, improving efficiency, accuracy, and customer experience.
ACE Sales/F&I Specialist
JM&A Group
09.2019 - 08.2020
- Assisted customers throughout the vehicle purchasing process, from initial consultation to final delivery
- Responsible for meeting car and product sales objectives on a monthly basis to ensure the dealer and JM&A achieved performance goals
- Sold 15 cars in the first two weeks of installation by demonstrating TARGET sales process
- Structured deals, submitted credit applications, and secured lender approvals
Education
Bachelor of Science - Public Relations
University of Central Missouri
Warrensburg, MO08-2015
Accomplishments
JM&A Group Star of Excellence Winner (2019 & 2023)
Timeline
Modern Retail Manager
Southeast Toyota Finance
04.2026 - Current
Virtual F&I Supervisor
JM&A Group
11.2024 - 03.2026
Dealer Performance Manager
JM&A Group
11.2022 - 11.2024
Digital Retail Coordinator
JM&A Group
03.2022 - 10.2022
Virtual F&I Specialist
JM&A Group
08.2020 - 02.2022
ACE Sales/F&I Specialist
JM&A Group
09.2019 - 08.2020
Bachelor of Science - Public Relations
University of Central Missouri