Alyxandria Happ
Grand Rapids
Summary
A General Manager with a proven track record at Chipotle Mexican Grill, excelling in operations management and team leadership. Expert in inventory control and training, driving significant improvements in efficiency and customer satisfaction. Recognized for consistently exceeding revenue targets while fostering a collaborative and high-performing work environment.
Overview
9
9
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
07.2025 - Current
- Assisted in coordinating daily management tasks to support team efficiency and workflow.
- Gained experience using industry-standard tools and software for inventory tracking.
- Collaborated with team members to ensure adherence to quality standards and best practices.
- Adapted quickly to new challenges, demonstrating flexibility in a fast-paced environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Apprentice
Chipotle Mexican Grill
06.2023 - 07.2025
- Mentored junior apprentices, enhancing skill development and knowledge transfer within team.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Streamlined processes, improving workflow efficiency by identifying areas for enhancement.
- Trained new staff on equipment usage and operational procedures, fostering a collaborative environment.
- Assisted in inventory management, maintaining accurate records of supplies and materials used.
- Collaborated with cross-functional teams to address operational challenges and implement solutions.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
Service Manager
Chipotle Mexican Grill
09.2022 - 06.2023
- Led service operations, enhancing customer satisfaction through effective team management and issue resolution.
- Developed training programs for new staff, improving onboarding efficiency and service consistency.
- Implemented process improvements, streamlining workflows and reducing service delivery times.
- Analyzed customer feedback to identify trends, driving initiatives that enhanced service quality.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Resolved customer complaints in professional and timely manner.
Kitchen Manager
Chipotle Mexican Grill
02.2022 - 09.2022
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory, optimizing stock levels to reduce waste and enhance cost efficiency.
- Developed training programs for staff, improving skill sets and team performance.
- Established standard operating procedures for kitchen staff, promoting consistency in food quality and presentation.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Certified Trainer
Chipotle Mexican Grill
03.2020 - 02.2022
- Developed and delivered training programs to enhance employee skills and knowledge.
- Evaluated trainee performance through assessments and provided constructive feedback.
- Collaborated with management to identify training needs and align programs with organizational goals.
- Utilized various instructional methods to accommodate different learning styles and preferences.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Provided coaching and mentoring to employees.
Crew Member
Chipotle Mexican Grill
09.2019 - 03.2020
- Delivered exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
Key Holder Supervisor
FryNation
10.2018 - 09.2019
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and sales techniques.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Received and counted money.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
Bakery Clerk
Family Fare Supermarket
08.2016 - 09.2018
- Managed inventory levels to ensure product availability and minimize waste.
- Assisted in daily operations, ensuring cleanliness and organization of bakery displays.
- Trained new staff on operational procedures and customer service standards.
- Collaborated with team members to maintain high-quality product presentation.
Education
High School Diploma -
Homeschool
Grand Rapids, MISkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Team leadership
- Inventory control
- Employee scheduling
- P&L management
- Staffing
Timeline
General Manager
Chipotle Mexican Grill
07.2025 - Current
Apprentice
Chipotle Mexican Grill
06.2023 - 07.2025
Service Manager
Chipotle Mexican Grill
09.2022 - 06.2023
Kitchen Manager
Chipotle Mexican Grill
02.2022 - 09.2022
Certified Trainer
Chipotle Mexican Grill
03.2020 - 02.2022
Crew Member
Chipotle Mexican Grill
09.2019 - 03.2020
Key Holder Supervisor
FryNation
10.2018 - 09.2019
Bakery Clerk
Family Fare Supermarket
08.2016 - 09.2018
High School Diploma -
Homeschool
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