Alyxandria Hickman
Las Vegas,NV
Summary
Over 7 years of experience in the Amazon industry, bringing expertise and a proven track record of success. I have created a strong foundation of knowledge and fostered valuable relationships that propelled me to become a valuable member of the Amazon Workforce Staffing team.
I am proficient in identifying and troubleshooting issues, implementing effective problem-solving solutions, and consistently achieving defect-free results. I prioritize creating a positive atmosphere among colleagues and building strong relationships with stakeholders and corporate teams.
I am well-versed in all aspects of talent acquisition, from qualifying candidates to managing the hiring and onboarding processes. Strong communication skills recognized by employees, clients, vendors, and management teams.
Overview
9
9
years of professional experience
Work History
Senior Staffing Adminstrator
Amazon Workforce Staffing
08.2021 - Current
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Worked with human resources teams to align staffing decisions with regulatory standards.
- Collaborated with recruiting agencies to identify qualified candidates.
- Analyzed employment-related data and prepared reports.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Developed and implemented onboarding and orientation programs for new employees.
- Developed and monitored employee recognition programs.
- Advocated for staff members, helping to identify and resolve conflicts.
- Scheduled routine site maintenance and repair activities to avoid office disruptions.
- Leveraged team exercises, group discussions and videos to instruct participants.
- Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
- Monitored and tracked budgets and expenses.
- Sourced outside vendors for projects such as signage, inventory, swag, and catering
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Staffing Administrator, Ops HR
Amazon
04.2020 - 08.2021
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Increased improvement initiatives by showcasing the ability to learn and be curious, and bias for action by troubleshooting problems for corrective action.
- Optimized processes by training employees to apply industry best practices and observe all protocols.
- Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.
Brand Ambassador
Amazon LAS5
02.2018 - 03.2020
- Created positive and rewarding training experiences through warm and friendly instructional interactions.
- Collaborated with the optimization department to assist with training information and provide outstanding service.
- Monitored associates training activity and assessed employees satisfaction with the lessons being performed.
- Promoted positive company image through superior customer service experiences.
- Met and exceeded trainings with employees during high-volume, fast paced environments.
- Collaborated with others to discuss new learning opportunities.
- Recognized by management for providing exceptional customer obsession.
- Worked closely with team members to deliver products, develop solutions and meet deadlines.
- Performed site evaluations, customer surveys and team audits.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks, including training new AA's and stepping in to help operations as a progress guide.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Interim Staffing Ambassador
Amazon
09.2019 - 01.2020
- Applied comprehensive understanding of HR principles and employment laws and regulations to provide counseling to candidates.
- Strengthened traceability by learning organization systems for records, reports and agendas.
- Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
- Followed best practices in fast paced high volume hiring while monitoring performance quality control for corrective action planning, such as: processing I-9s, paper and online, badge photos that follow regulations of SOP, and running reports to measure accuracy to limit defects.
Seasonal Trainer
Amazon LAS5
08.2018 - 01.2019
- Administered initial student assessments, evaluating quality and efficacy factors.
- Documented participant attendance, engagement and progress.
- Completed frequent assessments of training materials, structure and success rates in order to enhance program.
- Partnered with optimization to develop in-depth information to enhance trainings.
- Proactively identified and solved complex problems related to employee training, management and business direction.
- Reduced process gaps by effectively training new hires on best practices and protocols.
- Maintained strong knowledge of Amazon Sortation Center by participating in hands on workshops, conferences and online education classes.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Created training schedules to meet hiring demands of Amazons Peak Season and help maintain safety in all departments.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
- Delivered in-depth, valuable training sessions to up to 50+ new hires multiple days throughout the week.
Assistant Store Manager
Basin White
10.2015 - 12.2017
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
- Contributed to organizational initiative to achieve sales, budget and other targeted goals.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Coached and developed store associates through formal and informal interactions.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Encouraged professional growth and talent development in associates to increase performance in all areas.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Education
High School Diploma -
Sunrise Mountain Highschool
06.2016
Skills
- Policies implementation
- Affirmative action
- Personnel recruitment
- Microsoft Excel
- Administrative support
- Team building
- Communications
- Leadership
- Bias For Action
- Computer skills
- Relationship building
- Troubleshooting
- Conflict resolution
- People skills
- Multitasking
- Team management
- Active listening
- Problem-solving abilities
- Career Development
- Training and mentoring
- Employee Surveys
- HR reporting
- Leadership development
- Training development
- Organization
- Reliable & trustworthy
- Scheduling expertise
- Workplace Safety
- Adaptability
- Employee Recognition Programs
- Job Description Development
Timeline
Senior Staffing Adminstrator
Amazon Workforce Staffing
08.2021 - Current
Staffing Administrator, Ops HR
Amazon
04.2020 - 08.2021
Interim Staffing Ambassador
Amazon
09.2019 - 01.2020
Seasonal Trainer
Amazon LAS5
08.2018 - 01.2019
Brand Ambassador
Amazon LAS5
02.2018 - 03.2020
Assistant Store Manager
Basin White
10.2015 - 12.2017
High School Diploma -
Sunrise Mountain Highschool
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