Alyza Cortes
Lakeland
Summary
Experienced healthcare professional with expertise in clinical and administrative tasks. Dedicated to delivering excellent patient care, adept at meeting patient needs, performing daily care activities, and maintaining a safe and organized environment. Thrives in fast-paced settings, excelling in communication, attention to detail, and a collaborative work approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Manager
06.2016 - Current
- Coordinated daily care, safety, and well-being of family members, ensuring timely medical appointments and addressing personal care needs.
- Developed strong organizational systems for scheduling, budgeting, and maintaining a clean, efficient environment.
- Navigated diverse needs and priorities to enhance communication and resolve conflicts effectively.
- Demonstrated flexibility and problem-solving under pressure, managing multiple responsibilities in a dynamic household.
Education
Certification - Medical Assistant
Florida Technical College
Lakeland, FL12.2024
Bachelor of Arts - Psychology With Concentration Forensic Psychology
Southern New Hampshire University
Manchester, NHSkills
- Vital Signs & EKG Monitoring
- Infection Control & Aseptic Techniques
- Specimen Collection & Phlebotomy
- Basic Wound Care & Dressing Changes
- Patient Transfers & Mobility Assistance
- HIPAA Compliance & Patient Documentation
- Telephone Triage & Front Desk Operations
- Charting & Records Management
- Familiar with Electronic Health Records (EHR) systems
- Microsoft Office Suite (Word, Excel)
- Quick to adapt to new healthcare software
- Special needs support
- Family support services
- CPR certification
- Attention to detail
- Schedule management
Certification
• NCMA National Certified Medical Assistant - Effective 2025, Renewed 2026, Expires 2027
• BLS Certified, American Heart Association - Expires 2026
• BLS Certified, American Heart Association - Expires 2026
Timeline
Family Manager
06.2016 - Current
Certification - Medical Assistant
Florida Technical College
Bachelor of Arts - Psychology With Concentration Forensic Psychology
Southern New Hampshire University