Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Alyza Mascorro

Bartow

Summary

Dynamic professional with expertise at Publix Super Markets, excelling in customer service and problem-solving. Demonstrated proficiency in managing financial records using QuickBooks and orchestrating successful events. Strong communication and leadership skills enhance team efficiency and elevate customer satisfaction. Committed to delivering exceptional results in fast-paced environments. Cooperative Student Trainee with talents. Organized, friendly, and eager to learn new tasks accurately and quickly. Consistently builds excellent professional relationships with fellow employees and management.

Overview

4
4
years of professional experience

Work History

Student Trainee

Polk County BoCC Roads & Drainage Division
09.2024 - Current
  • Operating the department’s switchboard, directing calls promptly to appropriate staff and departments.
  • Responding to public information requests and completed clerical and administrative tasks to support daily operations.
  • Retrieving and organizing public records; managed the scanning and electronic filing of financial documents within the shared drive.
  • Processing and distributing interoffice and external mail, maintaining accuracy and confidentiality.
  • Assisted in planning and coordinating department events, including community initiatives such as United Way campaigns.
  • Assisting in the Roads & Drainage Division’s user fee study, contributing feedback and analysis to improve departmental funding strategies.
  • Overseeing the permitting process of road, lane, and event closures.
  • Updating and maintaining account balances, ensuring accuracy across financial records.
  • Utilizing Excel to input invoices into spreadsheets and contributing to generating accurate monthly reports.

Customer Service Staff

Publix Super Markets
11.2022 - 07.2025
  • Assisted customers with purchases, returns, and inquiries, ensuring a positive shopping experience.
  • Operated cash registers and processed transactions accurately, including cash, credit, and debit payments.
  • Performed Western Union money transfers and handled lottery ticket transactions, ensuring accuracy and compliance with company and state regulation.
  • Answer and directed incoming phone calls, providing information and assistance to customers in a courteous and professional manner.
  • Created employee break schedules and assigned registers for cashiers and baggers, supporting efficient front-end operations.
  • Handled customer concerns with professionalism, resolving issues promptly to maintain satisfaction.
  • Maintained cleanliness and organization of the front-end and service areas in compliance with company standards.

Part-time Office Assistant

Crown Electric Inc.
06.2023 - 09.2024
  • Prepared and managed monthly financial statements and generated accurate invoices.
  • Developed pricing statements for materials and job costs to support project proposals.
  • Answered and routed incoming and outgoing calls in a professional manner.
  • Scheduled and coordinated appointments for electrical work to optimize workflow.
  • Entered and tracked employee hours for payroll accuracy.
  • Organized job proposals and maintained related documentation.
  • Managed incoming and outgoing mail, ensuring timely distribution and confidentially.
  • Processed payments for citizen invoices, ensuring accuracy and proper recordkeeping.

Cashier

Publix Super Markets
11.2021 - 11.2022
  • Operated cash registers and accurately processed customer transactions including cash, credit, debit, checks, and EBT and WIC payments.
  • Provided friendly and efficient customer service by greeting shoppers, answering questions, and resolving concerns.
  • Assisted with bagging groceries and maintaining a clean, organized checkout area.
  • Trained new cashiers in register operations, customer service standards, and company policies to ensure smooth onboarding.
  • Collaborated with front-end team members to manage customer flow and reduce waiting times.

Education

Some College (No Degree) - Business Administration And Management

Polk State College
Lakeland, FL

High School Diploma -

Bartow Senior High School
Bartow

Skills

  • Microsoft PowerPoint and Excel
  • QuickBooks proficiency
  • Leadership skills
  • Communication abilities
  • Problem solving expertise
  • Customer service excellence
  • Event coordination
  • Time management
  • Continuous Learner

References

  • Kristie Hutton, Publix, (863) 604-8879
  • Cheryl Jefferson, Publix, (863) 559-1753
  • Laura Simpson, Crown Electric, (863) 533-8171
  • Mike Huddleston, Crown Electric, (863) 533-8171
  • Mark Schmitz, Roads & Drainage, (863) 535-2308
  • Reide Vaughn, Roads & Drainage, (863) 535-2225
  • Leah Wilson, Human Resources, (863) 534-7668

Languages

Spanish
Limited

Timeline

Student Trainee

Polk County BoCC Roads & Drainage Division
09.2024 - Current

Part-time Office Assistant

Crown Electric Inc.
06.2023 - 09.2024

Customer Service Staff

Publix Super Markets
11.2022 - 07.2025

Cashier

Publix Super Markets
11.2021 - 11.2022

Some College (No Degree) - Business Administration And Management

Polk State College

High School Diploma -

Bartow Senior High School

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