Detail-oriented and reliable professional with strong skills in customer service and staff training. Experienced in conflict resolution, workflow coordination, and time management. Proficient in safety compliance, patient care, and committed to supporting organizational goals through excellent communication, problem-solving, and leadership abilities.
As a Front End Team Lead at Walmart, I supervised daily front-end operations, managing a team of cashiers, self-checkout hosts, service desk associates, and cart attendants. I was responsible for scheduling, training, and providing ongoing coaching to staff, while ensuring efficient customer service and handling escalated customer concerns. I monitored cash handling procedures, conducted register audits, and maintained compliance with company policies. Additionally, I collaborated with store leadership to improve front-end performance, reduce shrink, and enhance the overall customer experience.
- Interpersonal Communication
- Active Listening
- Problem Solving
- Leadership
- Patient Safety
- Teamwork