Alyza Morales

As a Front End Team Lead at Walmart, I supervised daily front-end operations, managing a team of cashiers, self-checkout hosts, service desk associates, and cart attendants. I was responsible for scheduling, training, and providing ongoing coaching to staff, while ensuring efficient customer service and handling escalated customer concerns. I monitored cash handling procedures, conducted register audits, and maintained compliance with company policies. Additionally, I collaborated with store leadership to improve front-end performance, reduce shrink, and enhance the overall customer experience.