Alyza Mae Macarilay

• Delivered exceptional customer service in high-pressure environments. Collaborated with kitchen staff to ensure timely food delivery and presentation. Trained new servers on menu offerings and service protocols. Developed relationships with regular customers for loyalty and repeat business.

Key Employee - I handled large party reservations and private events. Ensured all calls were answered and returned. Answered walk-in, call and email inquiries. Relayed banquet event order to the kitchen ahead of time.

Lead Bartender - materials were functioning and available. Made sure juices and syrups were fresh and stock. Alcohols were well stock. Clean and tidy environment. Well communicated. Trained new bartenders/barback.

-made sure daily audit were balanced. Cash are balanced. Tax exempt. Receipts/bank balanced. Extra load directly from our sales director. Handled disputes from banks. Deep understanding of the system we used.