Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyzea Luna

Del Valle,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Retail Banker position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Overview

5
5
years of professional experience

Work History

Woodforest National Bank

Retail Banker 1
12.2021 - 07.2023
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Engaged departments in customer satisfaction initiatives to uplift service ratings.
  • Assisted customers with completing required forms for opening and closing bank accounts.
  • Adapted products and services to suit customers' changing financial circumstances.
  • Conducted research to answer questions and handle issues using multiple systems and resources.
  • Met with members to understand goals and recommend solutions to fit specific needs.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Cashier

Target
09.2020 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Checked personal identifications during alcohol and tobacco sales.

Cashier

Dukes Adventure Golf
05.2018 - 06.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Approached every question or concern with calm and level-headed approach.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Organized items on shelves to help customers locate products easily and quickly.
  • Mentored new team members on sales software system operation.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Del Valle High School
Del Valle, TX
06.2021

Skills

  • Loyalty Programs
  • Cash Handling
  • Counsel Clients
  • Customer Account Review
  • Open New Accounts
  • Serve Customer Needs
  • Account Closing
  • Daily Logs
  • Payment Method
  • Funds Transfer
  • Phone Inquiries
  • Safe Deposit Box Oversight
  • Employee Motivation
  • Microsoft Office
  • Persuasive Communication Style
  • ATM Balancing
  • Loans
  • Sales Goals
  • Accounts Payable and Accounts Receivable
  • Financial Services
  • Payment Transactions
  • Program Promotion
  • Banking
  • Credit Application Review
  • Deposit Verification
  • Creative Thinking
  • Communications Strategies
  • Banking Operations Knowledge
  • Teller Auditing
  • Financial Due Diligence
  • Teller Procedures

Timeline

Woodforest National Bank

Retail Banker 1
12.2021 - 07.2023

Cashier

Target
09.2020 - 12.2021

Cashier

Dukes Adventure Golf
05.2018 - 06.2019

High School Diploma -

Del Valle High School

Similar Profiles

CREATE PROFILE
Alyzea Luna