Alyzza Cervantes

• Greeted customers entering store, responding promptly to their needs.
• Helped customers complete purchases, locate items, and join reward programs.
• Built relationships with customers to foster a positive environment and encourage repeat business.
• Processed customer transactions accurately using POS systems, ensuring efficient service and minimal wait times.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Trained, assisted, and monitored new associates regarding store policies, customer service standards, and safety protocols.
• Collaborated with team members to optimize workflows and enhance operational efficiency.
• Restocked necessary supplies and maintained cleanliness at register and self-checkout areas.
• Organized and restocked merchandise in front lanes.
• Accurately returning merchandise to its designated spot to ensure organization.
• Worked flexibly with scheduling to meet business needs.

• Processed customer transactions efficiently and in a timely-manner while using POS systems, repeated order entries and totals, and verified correctness with customers to reduce order errors at the front-counter and in the drive-through.
• Upsold menu items effectively by promoting collaborations and limited-time offers to customers.
• Built relationships and connections with customers, ensuring they have a good experience at the store.
• Resolved customer complaints independently or with the help of a supervisor.
• Worked at the front counter and drive-through packing food orders, preparing beverages and desserts, and distributing them to customers.
• Managed high-pressure situations calmly during peak stores rushes, such as equipment malfunctions or unexpected call-outs, ensuring to run the store smoothly and productively under challenging circumstances.
• Restocked all front-end supplies in a timely manner for the next shift.
• Maintained cleanliness and organization of all workstations, dining areas, and bathrooms throughout the restaurant.
• Collected and brought all garbage within the facility outside.
• Trained new employees regarding proper cash handling procedures, POS technology use, and general store practices and responsibilities as a Mcdonald's Crew Member.
• Monitored crew performance, offering feedback to boost skills and productivity.
• Collaborated with crew members to ensure quick and friendly service during peak hours by equally splitting up responsibilities to provide fairness and encourage teamwork.

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• Worked as a cashier for concession stands during college football games, ensuring timely and accurate service.
• Offered an excellent customer experience by keeping a friendly and positive atmosphere amidst long lines and the heat.
• Maintained cleanliness and organization of food preparation areas, thoroughly cleaned stands throughout and after use.
• Prepared and served a variety of food and beverage items.
• Trained new volunteers in different ways, such as the cash register, food and drink preparation, and customer service techniques.
• Successfully supported fundraising efforts through events tied to the concession stand's proceeds.