ALZADRA LEWIS
Mesquite
Summary
Detail-oriented, dependable and hardworking are the key words that describe my professional characteristics. My resume will prove a history of unparalleled experienced that has shaped my one of a kind work ethic.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tax Preparer
Shining Star Consultants
11.2025 - Current
- Prepared and filed individual and business tax returns using advanced software systems.
- Ensured compliance with federal and state tax regulations through meticulous review processes.
- Advised clients on tax-saving strategies and effective financial planning techniques.
- Conducted in-depth analyses to identify discrepancies and resolve complex tax issues.
Call Center Agent
Signet Jewelers
04.2016 - 11.2025
- Assisted customers with questions about their accounts and with making orders
- Used decision-support computer software programs to respond to common customer work/service order inquiries and requests
- Listened attentively to customer needs and concerns; demonstrate empathy.
- Understanding and sharing the feelings of customers, even when they are frustrated.
- Maintaining a cheerful and helpful demeanor, even in challenging situations.
- Identifying and resolving customer issues quickly and efficiently.
- Being well-versed in the company’s offerings to answer customer questions accurately.
Fulfillment Associate
Amazon Fulfillment Center
11.2015 - 12.2023
- Perform production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expectation of tasks
- Continued meeting or exceeding department performance goals
- Merchandise consolidation and stock movement
- Ability to operate a pallet jack
Call Center Agent
Neiman Marcus group Inc.
07.2013 - 11.2015
- Assisted customers with questions about their accounts and with making orders
- Used decision-support computer software programs to respond to common customer work/service order inquiries and requests
- Listened attentively to customer needs and concerns; demonstrate empathy.
Support Team Associate
Macy’s
10.2010 - 07.2013
- Stock merchandise while maintaining high customer service and presentation standards
- Process new merchandise and recovering the shoe sales area
- Inventory
- Perform other duties as assigned
Education
High School Diploma -
Medical Assisting Program
Dallas01.2012
No Degree -
ATI Career Training Center
Dallas01.2010
Skills
- Over five years plus in knowledge on warehouse hardware such as the use of a RF Scanner
- Effective organizational skills
- Ability to delegate tasks and responsibilities
- Problem solver and team player
- Desires to grow and learn new skills
- Work area sanitation
Certification
- CPR
- First Aid Emergency Care
- Registered Medical Assistant
Timeline
Tax Preparer
Shining Star Consultants
11.2025 - Current
Call Center Agent
Signet Jewelers
04.2016 - 11.2025
Fulfillment Associate
Amazon Fulfillment Center
11.2015 - 12.2023
Call Center Agent
Neiman Marcus group Inc.
07.2013 - 11.2015
Support Team Associate
Macy’s
10.2010 - 07.2013
High School Diploma -
Medical Assisting Program
No Degree -
ATI Career Training Center