Alzce Bailey
Philadelphia,PA
Summary
Deadline-driven Housekeeping Supervisor focused on turning over rooms for efficient, cost-effective operations. 6 months in field managing housekeeping teams But I'm Experience working in mid-range hotels with primarily business traveler guests. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Sonesta Select
01.2023 - Current
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
Housekeeping Manager
Hampton Inn By Hilton
06.2022 - 12.2022
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed staff of [Number] housekeepers.
- Completed schedules, shift reports, and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed laundry sorting, washing, drying, and ironing.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Supervisor
Hampton Inn By Hilton
01.2022 - 05.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Room Attendant
Hampton Inn By Hilton
03.2021 - 01.2022
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
Education
High School Diploma -
John Harris High School
Harrisburg, PA06.1998
Skills
- Customer Expectations Management
- Business Documentation
- Linens and Toiletries
- Mopping and Buffing Floors
- Laundry Duties
- Cleaning Equipment Inspection
- Bathroom Restocking
- Hospitality Environments
- Hospitality Management
- Housekeeping Understanding
- Vacuuming and Sweeping
- Bed Checks
- Room and Public Space Cleaning
Timeline
Housekeeping Room Attendant
Sonesta Select
01.2023 - Current
Housekeeping Manager
Hampton Inn By Hilton
06.2022 - 12.2022
Housekeeping Supervisor
Hampton Inn By Hilton
01.2022 - 05.2022
Housekeeping Room Attendant
Hampton Inn By Hilton
03.2021 - 01.2022
High School Diploma -
John Harris High School