Alzen Amparo
Goose Creek,SC
Summary
Human Resources Operations Specialist with 15+ years of progressive experience in both civilian and military sectors. Proven expertise in employee relations, workforce optimization, and HR compliance. Adept at implementing process improvements, managing payroll and benefits systems (SAP, UKG, Dayforce), and leading teams to achieve organizational goals. Committed to cultivating inclusive, high-performing work environments through strategic planning and effective people management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Human Resources Operations Specialist
Sonepar USA
08.2022 - Current
- Managed payroll for 2,000+ employees via Dayforce with 100% accuracy.
- Processed 5,000+ Qualifying Life Event (QLE) requests, improving benefits response time.
- Optimized HRIS data management for 1,000+ staff using SAP.
- Collaborated cross-functionally to realign staffing structures, increasing efficiency by 20%
- Provided payroll and HR support using UKG, resolving employee concerns efficiently and ensuring compliance with company policies
- Cultivated a positive workplace culture by providing comprehensive support to employees, fostering a collaborative and motivated environment.
Manager (Technical Sergeant), 560 Red Horse Squadron
United States Air Force
08.2010 - Current
- Led and developed a team of 5–10 personnel responsible for maintaining critical water, wastewater, and fuel systems across multiple locations, ensuring safety, reliability, and operational readiness.
- Managed infrastructure improvement projects valued at over $12 million, directly supporting the health and daily operations of more than 91,000 individuals.
- Planned and executed workforce strategies, including recruiting, scheduling, and workload distribution, which improved team efficiency and project completion timelines.
- Delivered customized training and mentorship to new and existing team members, resulting in stronger skill development and career progression.
- Collaborated with engineers, logistics coordinators, and support departments to align staffing and technical needs with mission priorities.
- Redesigned team workflows to reduce downtime between maintenance tasks, improving job completion speed by 25%
- Handled performance evaluations, employee concerns, and conflict resolution, helping maintain a positive and productive work environment
Assistant Manager (Staff Sergeant), 628th Force Support Squadron
United States Air Force
06.2023 - 12.2023
- Promoted a culture of teamwork and communication, encouraging staff engagement and enhancing workplace morale.
- Managed Defense Enrollment Eligibility Reporting System (DEERS) database updates for 100K personnel ensuring accurate records
- Streamlined improvements in ID card issuance, reducing processing times by 83%.
- Collaborated with Defense Manpower Data Center to boost service quality for military members
- Analyzed customer’s feedback to identify process gaps, implementing solutions that enhanced satisfaction and service delivery metrics.
Education
Master of Science - Leadership and Management
Western Governors University
UT03.2024
Bachelor of Science - Human Resources Management
Charleston Southern University
North Charleston, SC05.2021
Associate of Applied Science - Mechanical & Electrical Technology
Community College of the Air Force
Montgomery, AL03.2013
Skills
- Leadership & Team Management
- Employee Onboarding
- Performance Management
- Conflict Resolution
- Compliance & Risk Management
- Data Analysis & Reporting
- Operational Efficiency
- Project Management
- Strategic Planning
- Change Management
- Talent Acquisition
- Customer Relationship Management
Certification
- Certified Associate in Program Management (CAPM) – Syracuse University
- Coaching & Mentoring Certification – AICPA Foundation
- Cognitive Behavioral Therapy & Counseling Certification – Skill Success
- Basic Leadership & Supervision – Enlisted Professional Military Education
- Advanced Management & Leadership – Enlisted Professional Military Education (Jun 2025)
Languages
Tagalog (Native)
http://linkedin.com/in/alzen-amparo-6923877a
Security Clearance
Secret Clearance
Timeline
Assistant Manager (Staff Sergeant), 628th Force Support Squadron
United States Air Force
06.2023 - 12.2023
Human Resources Operations Specialist
Sonepar USA
08.2022 - Current
Manager (Technical Sergeant), 560 Red Horse Squadron
United States Air Force
08.2010 - Current
Master of Science - Leadership and Management
Western Governors University
Bachelor of Science - Human Resources Management
Charleston Southern University
Associate of Applied Science - Mechanical & Electrical Technology
Community College of the Air Force