Alzetia Conner

• Reviewed new files to determine current status of injury claim and to develop plan of action.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Researched claims and incident information to deliver solutions and resolve problems.
• Used Microsoft Word and other software tools to create documents and other communications
• Resolved problems, improved operations and provided exceptional service
• Maintained energy and enthusiasm in fast-paced environment

• Removed all boxes and related trash from sales floor and processed through compactors.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Inspected floor displays, noted missing items and immediately replenished merchandise.
• Scanned shelves and product cases to locate expired, outdated and spoiled items.

• Helped customers complete purchases, locate items and join reward programs.
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
• Worked closely with shift manager to solve problems and handle customer concerns.

Ensured customers checked out in a timely manner

Operated Cash register

Worked closely with Department manager to ensure monies and department responsibilities are done correctly

Maintained clean work areas

• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Configured hardware, devices and software to set up work stations for employees.