Alzhan Anuarov
New York City,United States
Summary
Results-driven UX designer with a diverse background in real estate, customer support, and crypto analysis. Passionate about creating exceptional user experiences through interactive design, prototyping, and visual design. Skilled in conducting research, wireframing, and implementing UX/UI design principles. Strong communicator with superb people skills and a customer-centric approach. Recently completed a UX design immersive bootcamp at General Assembly.
Overview
7
7
years of professional experience
Work History
Payments/Crypto Ops Support Analyst
Coinbase
03.2023 - 06.2023
- Provided phone support for Coinbase customers, investigating, troubleshooting, and resolving issues
- Managed and prioritized customer issues, inquiries, and escalations with timely and effective responses
- Communicated tactically and insightfully with internal and external stakeholders
- Proactively drove impactful changes across workflows, policies, and tools in collaboration with support teams and vendors
- Demonstrated advanced understanding of Google apps, JIRA, and Salesforce Service Cloud
- 78% FCR; 95% avg QA score; recognized as top 15% performer.
Product Zone Specialist
Apple
08.2019 - 07.2021
- Demonstrated in-depth knowledge of Apple products, features, and services to assist customers in making informed decisions
- Conducted personalized product demonstrations, showcasing the value and capabilities of Apple devices
- Assisted customers with device setup and configuration, ensuring a seamless user experience
- Resolved customer inquiries, concerns, and technical issues promptly and effectively
- Provided exceptional customer service, engaging with customers, and understanding their needs
- Contributed to process improvements and shared customer insights and feedback.
Licensed Real Estate Salesperson
Self-employeed
09.2016 - 08.2019
- Stayed up-to-date on industry trends through continuing education courses, maintaining expertise as a licensed real estate salesperson.
- Utilized social media platforms for effective marketing campaigns that increased property exposure and attracted interested buyers.
- Worked closely with staging professionals to present homes attractively to potential buyers, maximizing sale prices.
- Maintained an extensive knowledge of local real estate markets, allowing for accurate pricing recommendations and effective negotiation strategies.
Education
UX design Certificate -
General Assembly Bootcamp
New York, New York07.2023
Standard Diploma -
Stone Bridge High School
Sterling, Virginia06.2011
Skills
- UX/UI Design
- Interactive Design
- Prototype
- Visual Design
- Content Creation
- Wireframing
- User Research
- Usability Testing
- C&C Analysis
- Google Analytics
- Front-end Development
- Problem-Solving
- Critical Thinking
- Data Collection and Analysis
- Decision-Making
- Collaboration and Teamwork
- Effective Communication
- Project Management
Hobbies and Interests
- Video Games
- UI Design
- Fitness
- Collegiate Wrestling
- Self-Improvement
- Anime
Projects
Legacy Waste Control - A web design I've created for a start up company.
FyloHealth - A mobile concept created for a healthcare start up.
Soundcloud - A mobile concept redesign which aimed at promoting a feature which could address the platform's current constraints.(Bootcamp)
Beacon - A mobile concept for a crisis hotline app which could aid in suicide prevention.
Timeline
Payments/Crypto Ops Support Analyst
Coinbase
03.2023 - 06.2023
Product Zone Specialist
Apple
08.2019 - 07.2021
Licensed Real Estate Salesperson
Self-employeed
09.2016 - 08.2019
UX design Certificate -
General Assembly Bootcamp
Standard Diploma -
Stone Bridge High School