Alzie Walker
Summary
Remote-ready professional with strong communication, time management, and technical skills. Proven ability to work independently, meet deadlines, and deliver high-quality results. Experienced in virtual collaboration, customer support, administrative operations, and digital tools required for remote workflows.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Delta Airlines
03.2013 - Current
- Assisted customers with inquiries and information, ensuring a positive experience.
- Collaborated with team members to resolve customer issues promptly and efficiently.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
Customer Service Team Lead
Fed Ex Ground
01.2011 - 06.2013
- Led customer service team to enhance support efficiency and resolve complex issues.
- Developed training programs to improve team performance and service quality.
- Implemented feedback mechanisms to drive continuous improvement in customer satisfaction.
- Analyzed service metrics to identify trends and optimize operational workflows.
Skills
- Remote communication (Zoom, Slack, Teams)
- Time and task management
- Call Center operations
- Customer service and support
- Customer relationship management
- Data entry and accuracy
- CRM and ticketing systems
- Organization and documentation
- Problem-solving and troubleshooting
- Writing and communication
Timeline
Customer Service Representative
Delta Airlines
03.2013 - Current
Customer Service Team Lead
Fed Ex Ground
01.2011 - 06.2013