A. M. Schoonover
Fort Worth,TX
Summary
Service-focused ABA Therapist devoted to help clients improve behaviors and better meet treatment goals. Skilled in implementing protocols to help individuals acquire skills and adopt reduction strategies for problematic behaviors. Focused on giving comprehensive support involving parents and caregivers.
Overview
9
9
years of professional experience
1
1
Certification
Work History
ABA Therapist
Behavorial Innovations
04.2017 - Current
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Monitored and documented client progress using data collection techniques.
- Developed and maintained clear, individualized documentation on each patient.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Maintained neutrality when supporting patients despite difficult behavior.
- Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
Bartender
Old Chicago Restaurants
02.2016 - 04.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Waitress
Mi Cocina
12.2014 - 04.2016
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Shift Manager/Key Holder
Romano's Macaroni Grill
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Bartender
Macaroni Grill
06.2014 - 11.2014
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Bachelor of Arts (B.A - Sociology
University of North Texas
2014
Skills
- Microsoft Excel
- Constructive Feedback
- Team Leadership
- Bilingual
- Leadership
- Differentiated Instruction
- Instructional Techniques
- Positive Reinforcement Methods
- Adaptive Learning
- HIPAA Requirements
- Applied Behavior Analysis
Certification
- Certified RBT, RBT-17-40695 - 9/9/2017-9/9/2024
Languages
American Sign Language
Native or Bilingual
Timeline
ABA Therapist
Behavorial Innovations
04.2017 - Current
Bartender
Old Chicago Restaurants
02.2016 - 04.2017
Waitress
Mi Cocina
12.2014 - 04.2016
Bartender
Macaroni Grill
06.2014 - 11.2014
Shift Manager/Key Holder
Romano's Macaroni Grill
Bachelor of Arts (B.A - Sociology
University of North Texas
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