Summary
Highly accomplished management professional with over 10 years of experience driving Higher Education enrollment solutions and leading diverse teams. Proven success in strategic planning, B2B product knowledge, and team leadership. A consultative seller known for building strong customer relationships and serving as a trusted advisor. Possessing exceptional communication, presentation, and analytical skills to drive revenue growth and achieve outstanding business results. Goal-oriented Director dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with students and staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
14
14
years of professional experience
Work History
Director of Student Financial Services and Compliance
Institute of Culinary Education
11.2020 - Current
- Successfully manage and mentor sales and financial aid teams while ensuring compliance with regulations
- Oversee student loan processes, managing over 8 million in annual loans, and lead a team responsible for application processing
- Identify opportunities for enrollment process improvement by establishing guidelines for new policies and procedures to be implemented by the financial aid department
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Lead 3 successful audits with no federal findings.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Director of Enrollment Management
Institute of Culinary Education
01.2016 - 11.2020
- Supervised the review of 2,000+ student applications annually, providing insights to CFO & President
- Developed strategic enrollment management plans using data-driven results which lead to increased sales year over year
- Fostered collaboration between admissions, faculty, staff, and students to meet enrollment goals
- Designed comprehensive enrollment plans based on market research and best practices.
- Worked with marketing team to develop recruitment strategies in accordance with organizational goals and within budgetary guidelines.
- Devised and implemented strategic recruitment plan with consideration to both long and short term goals.
- Planned, administered and controlled budgets and produced financial reports.
Associate Director of Admissions
Institute of Culinary Education
03.2014 - 01.2016
- Contributed to Admissions strategy, driving sales performance
- Streamlined operational workflows for the Admissions Team by optimizing the Admissions process
- Increased enrollments by 30% year over year
- Assisted the President/CEO in staff management and coordination through trainings and hiring staff
- Leveraged admissions systems for strategic enrollment achievements.
Admissions/ Sales Team Lead
Corinthian Colleges
11.2010 - 03.2014
- Played a pivotal role in increasing student enrollment by 37% through effective sales processes
- Delivered superior stakeholder experiences through strong communication and sales techniques
- Conducted preliminary transcript interpretation and liaised with the registrar
- 'Top Representative' awarded consecutively for the past three years.
Education
Bachelor of Business Administration - Marketing
Skills
- Sales Management
- Strategic Planning
- Leadership
- Critical Thinking
- Account Management
- Financial Expertise
- Customer Relationship Management
- Team Building
- Compliance
- Business Development
- Performance Management
- Proficient in Microsoft Office
- Google Suite
- Debt management
- Planning and coordination
- Admissions oversight
- Organizational Skills
Timeline
Director of Student Financial Services and Compliance - Institute of Culinary Education
11.2020 - Current
Director of Enrollment Management - Institute of Culinary Education
01.2016 - 11.2020
Associate Director of Admissions - Institute of Culinary Education
03.2014 - 01.2016
Admissions/ Sales Team Lead - Corinthian Colleges
11.2010 - 03.2014
Howard University - Bachelor of Business Administration, Marketing
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