AMA AJUOBI
CNY Fertility
Dallas,TX
1
Certification
8
years of professional experience
Dynamic account management professional with over 8 years of experience in cultivating strong client relationships, driving revenue growth, and managing complex accounts across diverse sectors. Renowned for a strong focus on team collaboration and adaptability, consistently delivering exceptional results. Expertise includes strategic planning, effective client communication, and innovative problem-solving. A reliable and flexible contributor, adept at responding to evolving business needs while maintaining a commitment to excellence.
Work History
Client Success Account Manager
5 Months- Facilitated communication and support for diverse patient accounts to enhance care journey experiences.
- Streamlined intake procedures to expedite patient activation, contributing to increased clinic revenue and elevated client satisfaction scores.
- Facilitated timely financial conversations to bridge gap between inquiry and commitment, optimizing client engagement.
- Cut resolution time by 50% by restructuring escalation workflows and improving coordination between clinical, administrative, and insurance teams
- Analyzed account health metrics in Salesforce to highlight potential churn risks and inform leadership with actionable insights on client portfolios.
Procurement Compliance and Project Manager
4 Months- Directed end-to-end compliance portfolio management for 400 vendors, enhancing onboarding efficiency by implementing structured adherence tracking and milestone oversight across three concurrent workstreams.
- Compiled and presented comprehensive status reports and performance dashboards to senior stakeholders, ensuring alignment with procurement and operational objectives while maintaining complete budget and P&L documentation.
- Implemented strategic corrective actions to enhance delivery performance by 20% across the entire portfolio.
- Facilitated contract management processes to ensure compliance and mitigate risks.
Commercial Client Project Manager
1 Year 9 Months- Managed a portfolio of 10 or more concurrent SaaS enterprise accounts across the full client lifecycle from onboarding and implementation through renewal, improving client responsiveness by 25% and team efficiency by 10%
- Drove product adoption and time to value by coordinating structured onboarding, training, and post-go-live support activities, ensuring clients reached meaningful platform usage well ahead of renewal cycles
- Developed and delivered executive-level QBRs, risk registers, and performance dashboards that translated complex delivery data into actionable business insights for senior stakeholders and C-suite clients
- Identified and progressed upsell and cross-sell opportunities within existing accounts by monitoring adoption signals and client satisfaction trends, partnering with sales teams to advance expansion conversations
- Mentored junior team members on CRM hygiene, escalation processes, and documentation standards, reducing average handling time by 10% across the team
Client Success Project Manager
1 Year- Managed project workflows to enhance turnaround velocity through standardized documentation and milestone tracking.
- Created comprehensive status reports and cost accruals to support risk management and recommend strategic corrective actions in digital transformation projects.
- Implemented quality assurance processes to maintain high standards in deliverables, facilitating stakeholder collaboration on cost and timelines.
- Developed comprehensive project scopes and budgets, facilitating resource allocation and risk management strategies.
- Led cross-functional teams to execute project plans, ensuring alignment with client objectives and timelines.
- Implemented process improvements that enhanced operational efficiency and reduced project delivery times.
Enterprise Account Manager
3 Years 5 Months- Cultivated and expanded strategic relationships with enterprise clients to drive over 100% growth in account revenue.
- Maintained year-round engagement with accounts to accurately forecast renewals and preemptively address retention risks.
- Implemented upsell and cross-sell strategies by identifying adjacent use cases and underutilized services within existing accounts.
- Led and mentored a team of junior staff across onboarding and performance management, building a high-performing client-facing team that consistently exceeded delivery and revenue targets
Client Services Project Coordinator
1 Year- Facilitated seamless service delivery across 120+ accounts by effectively managing subcontractor partnerships and addressing technical issues.
- Analyzed SLA metrics and account status to implement corrective action plans, mitigating potential retention risks.
- Collaborated with cross-functional teams to deliver innovative IT software solutions that address specific needs of enterprise manufacturing.
Education
BSc - Public Health
Skills
Retention strategy implementation
Contract Renewal
Upselling/Cross Selling
Executive Relationship Management
Leading quarterly business review sessions
Churn Reduction
Pipeline process optimization
CRM Management
Stakeholder engagement
Escalation Management
Client Onboarding
User engagement strategies
SLA Management
Contract management
P&L Management
Cross-Functional Collaboration
Senior-level presentations
Asana
Certification
- Project Management Professional (PMP), Project Management Institute (PMI)
- Google AI Essentials, Google
Timeline
Client Success Account Manager
CNY Fertility
02.2026 - CurrentRead More
Procurement Compliance and Project Manager
RealTruck
09.2025 - 01.2026Read More
Commercial Client Project Manager
Crawford Technologies
01.2024 - 10.2025Read More
Client Success Project Manager
Tidora Consulting
12.2022 - 12.2023Read More
Enterprise Account Manager
Hotels.ng
08.2019 - 01.2023Read More
Client Services Project Coordinator
Fieldinsight
08.2018 - 08.2019Read More
Texas A&M University-Commerce
BSc from Public Health
Read More