AMA BOATENG
Woodbridge,VA
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Highly organized and diligent with systematic approach to handling specimens and conducting assessments.
Experienced administrative professional prepared for leadership in branch office environment. Strong focus on team collaboration and achieving results. Skilled in office management, customer service, and financial operations. Reliable and adaptable, known for supporting and enhancing organizational goals.
Overview
10
10
years of professional experience
Work History
Branch Office Administrator
Edward Jones Investments
01.2024 - Current
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Composed professional business correspondence, emails, meetings notes and other documents.
- Consulted with customers to resolve basic issues or direct to correct staff member.
- Liaised between different departments within the organization to facilitate effective collaboration on projects or initiatives requiring cross-functional input from multiple teams.
- Oversaw daily operations at the branch office, ensuring smooth workflow processes were maintained across departments.
- Conducted performance evaluations for staff members, identifying areas of improvement and providing constructive feedback for growth opportunities.
- Developed marketing materials for the branch, attracting new clients and boosting sales revenue.
Clinical Technician / Secretary
VHC Health
10.2014 - Current
- Processed lab paperwork and requests according to physicians' orders
- Provided information for patient admissions and discharges to foster timely processing
- Supported office staff and operational requirements with administrative tasks
- Organized paperwork such as charts and reports for office and patient needs
- Enhanced office productivity by handling high volume of callers per day
- Load paper in fax and copier machines
- Excellent Communicator with the adaptable to talk through a problem and find a solution
- Proficient in MS Office, Teams and Visio
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
- Maintained strict patient confidentiality, following HIPAA guidelines and clinic-specific policies to protect sensitive information.
- Facilitated effective communication between patients, family members, and healthcare providers to optimize treatment plans.
- Maintained inventory of clinic supplies, ensuring availability of necessary materials for daily operations.
Education
Associate’s Degree - General Studies
Northern Virginia Community College
01.2014
High School Diploma -
Gesamtshule Stelligen
01.2000
Skills
- COMMUNICATION
- BLS
- CPR
- AED
- Fluent in German
- Wound Care
- Hospices Care
- G-tube care
- Patient observation
- Assessments
- Monitoring vitals
- Performing EKGS
- Pain Management
- IV Therapy
- Care of drains/tubes
- Providing for safe patient environment
- Telephone reception
- Budgeting expertise
- Updating client data
- Security awareness
- Account and client management
- Security coordination
- Multitasking
- Multitasking Abilities
- Reliability
- Team Management
- Team building
- Conflict Resolution
- Scheduling and calendar management
- Risk Assessment
- Professionalism
- Administrative Procedures
- MS Office Suite
- Record-keeping
- Inventory Control
- Time management abilities
- Adaptability
- Crisis Management
- Workflow Coordination
- Performance monitoring
Languages
German
Native or Bilingual
Timeline
Branch Office Administrator
Edward Jones Investments
01.2024 - Current
Clinical Technician / Secretary
VHC Health
10.2014 - Current
High School Diploma -
Gesamtshule Stelligen
Associate’s Degree - General Studies
Northern Virginia Community College
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