Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANA VALENCIA

Summary


Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support with the customer needs and conflict resolution. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Proven the ability to quickly adapt to new environments bringing positive attitude and endless desire to learn.

Overview

20
20
years of professional experience

Work History

Mortgage Banker Trainee

Mortgage Pros
02.2024 - 05.2024
  • I learned the all lending mortgage programs, policies, procedures, and regulatory requirements.
  • Performed inbound and outbound client cold calls.
  • End the all training program provided by the company to ensure can become licensed.
  • Got the Certificate of Achievement, The Michigan Institute of real State 20 hours MI SAFE Comprehensive Mortgage Prelicensing Loan Officer

CERTIFIED INSURANCE AND BOND AGENT

ICARMA Seguros Y Fianzas
01.2004 - 05.2020
  • Built strong relationships with clients using active listening and issue resolution according their needs.
  • Negotiated with multiple Insurance companies to provide optimal coverage for our clients and help them to compare the different providers and policies.
  • Process applications, renewals, and modifications to policies.
  • Customer service and claims assistance working with insurance companies to resolve issues.
  • Building and maintain client relationships with existing and new clients through referrals, marketing and networking implementation.
  • As intermediary between client and Surety Companies , I analyzed each contract and related documentation according to strict standards to ensure issuing every bond.
  • Risk Analysis and underwriting Assistance like the client financial stability, credit history, helping clients strengthen their financial position.
  • Claims Assistance and dispute Resolution between companies, client, beneficiaries.

CITIZENS GOVERNMENT CALL CENTER AGENT

Gobierno Municipal De Saltillo
09.2015 - 12.2017
  • Handling Public Inquiries ,Answer calls 800, emails, and online messages from citizens about government services.
  • Provide accurate information on regulations, deadlines, and procedures.
  • Processing Complaints and service Requests.
  • Assign requests to the appropriate government department for resolution.
  • Tracking and following up on Cases by the system CIAG.Monitor the progress of reported issues and update citizens on resolutions.
  • Support government officials in disseminating urgent public notices directing calls to the right agencies.
  • Prepare reports on recurring issues to help improve government services.


ENGLISH SCHOOL DIRECTOR

Harmon Hall
12.2010 - 04.2012
  • Develop marketing and outreach strategies to attract new students increasing student population by 100% during three months with marketing strategies (e.g. 320 students to 680)
  • Collection of overdue payments from in-site students and for out-site executive students.
  • Financial and Administrative Management budgets and resource, marketing strategies, curriculum development for school and cost-saving initiatives.

Education

LAWYER DEGREE

Universidad Autonoma Del Noreste
Saltillo, Coahuila , Mexico
05-2000

Skills

  • Excellent Customer Service and interpersonal skills
  • Effective listening
  • Strong verbal/non-verbal communication skills
  • High level of professionalism when interacting with clients
  • Accountability
  • Adaptability and motivational mentality

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Mortgage Banker Trainee

Mortgage Pros
02.2024 - 05.2024

CITIZENS GOVERNMENT CALL CENTER AGENT

Gobierno Municipal De Saltillo
09.2015 - 12.2017

ENGLISH SCHOOL DIRECTOR

Harmon Hall
12.2010 - 04.2012

CERTIFIED INSURANCE AND BOND AGENT

ICARMA Seguros Y Fianzas
01.2004 - 05.2020

LAWYER DEGREE

Universidad Autonoma Del Noreste

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