Ama Wijesundara
Dudley,NC
Summary
Driven by a results-focused approach, I leveraged operations management and team motivation at Beaufort 3530 LLC to enhance customer satisfaction and streamline store operations, significantly boosting sales and employee engagement. My expertise in cost reduction and staff management fostered a productive, efficient workplace culture, positioning me as a key player in achieving business growth and competitive advantage. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Beaufort 3530 LLC
11.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Increased sales through effective merchandising strategies and targeted promotions.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Manager
PSM Kuruppa 94 LLC
03.2019 - 09.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
Education
Master of Science - Human Resources Management
Strayer University
Columbia, SC 05.2001 -
Bachelor of Arts - Human Resources Management
Strayer University
Columbia, SC 05.2001 -
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Employee Scheduling
Team motivation
Recruiting and interviewing
Customer Relations
Customer Relationship Management (CRM)
Staff Training and Development
Staff Management
Sales Strategies
Cost Control
Languages
Hindi
Professional Working
sinhala
Native or Bilingual
Tamil
Limited Working
Timeline
Assistant Manager
Beaufort 3530 LLC
11.2022 - 03.2023
Manager
PSM Kuruppa 94 LLC
03.2019 - 09.2022
Master of Science - Human Resources Management
Strayer University
05.2001 -
Bachelor of Arts - Human Resources Management
Strayer University
05.2001 -