Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Ama Yekeson

Fairless Hills

Summary

Associate Director with extensive experience in continuous quality improvement and data analytics. Demonstrated success in accreditation compliance and risk management that drives teams to operationalize excellence. Proven ability to enhance service delivery through effective problem-solving strategies.

Overview

15
15
years of professional experience

Work History

Associate Director

Honest Hands Homecare
Fairness Hills
10.2022 - Current
  • Provides directives and operational supervisions for Pennsylvania State Medicaid and Medicare Clinical Services through a private Agency at Four Regional Offices: Fairness Hills, Lower Bucks County, PA.; Springfield Road, Delaware County, PA; Altoona Area Coordination, PA, Blair County; and most recently, West Chester, Chester County, PA.
  • At Honest Hands Homecare, led the supervisorial addition of 50 patients to the caseload of care services in the first 90 days of hire. And by the end of first 2 years of hire, have doubled the increase in the Agency’s Revenue cash flow.
  • Trains, develops and monitors Regional Supervisors and staffers for ongoing federally mandated surveys, audits and compliance on State Medicaid EVV (Electronic Visits Verification) periodically.
  • Collects and analyzes data via Pennsylvania State Medicaid Computer System called, HHA Exchange, which interfaces with and facilitates communication medium for all Medicaid Stakeholders: managed care organizations, service coordinators, and Pennsylvania Department of Health, among others.
  • Uses HHA Exchange Portal to communicate with all Medicaid Stakeholders and do audit surveys for myriads of compliance measures.
  • Assists Executive Director in managing all aspects of operations.
  • Leads teams over 500 personnel and over 150 clients in 20 counties on the eastern front of Pennsylvania.
  • Supervises daily performances as well as training and improvement plans.
  • Provides 15 hours 7 days per week field supervisory phone on-call solutions for about 170 clients' population, and Pennsylvania State accredited managed care organizations, commonly called MCo’s.
  • Travels to fields up to 4 hours or 200 miles when necessary to provide in field solutions for caregivers and clients.
  • Hires, trains, on boards and codes new hires in Pennsylvania Medicaid Computer System.
  • Then monitors State Medicaid by computer quarries for EVV Compliance via data analytics.
  • Downloads, installs and codes Pennsylvania proprietary Computer Application on each caregiver's personal phone, then in-service each caregiver on functionality and applicability of App on their phone and its GPS driven capabilities.
  • Assigns patient-specific computer-generated caregivers' tasks for each case for caregivers who work cases infields.
  • Evaluates staffers' work performances, institutes disciplines and remediation to staffers when necessary.
  • Supervises staffers' computer-generated worked hours timecards, and approves payroll.
  • From 2023 to 2024 led Honest Hands Homecare Agency to obtained accreditation from the United States Department of Health and Human Service as a certified licensed Medicare Clinical Services Provider and Laboratory Certificate of Waiver License to now provide clinical diagnostics.
  • Delivers performance reviews, recommends additional training or advancements when necessary.

Program Director

Delta Community Supports, Inc.
Warminster
01.2015 - 12.2016
  • Directed five residential managers in long term health and human service residential facilities, and provided consultative coordination with interdisciplinary clinical and non-clinical support treatment team who monitored and evaluated continuous health, human service quality improvements and risk management activities at domiciliary sites of geriatric population with 30 direct employees and myriads of inter-agency providers.
  • This was done with older adults who had fragile health such as developmental and intellectual disabilities who lived in Community Living Arrangements, CLA.
  • These staffers provided human services to these older adults with various health fragility compounded by dual diagnosis of mental health conditionality.
  • Then coordinated services delivery among inter-agency and external myriad partners; among which were, employment services, housing, transportation, long term care, education, programs for volunteerism, State Medicaid surveys and audits teams, maintenance, referral hospitals, specialty care centers.
  • Developed and facilitated implementation of CLA, Community Living Arrangement program policies, procedures and goals.
  • Then designed matrix parameters which monitored and measured program goals and outcome performances by collection and analysis of data to comply with State Medicaid surveys and audits.
  • Oversaw smooth and efficient program development by collaborating cross-functionally across departments.
  • Update participants on program details and milestones.
  • Identifies risks and develops mitigation policy and procedures.
  • Researches health industry, adopts and implements new and best policy and standards practices in health services.
  • Develops and implements healthy policies and objectives, establishes specific and measurable outcomes aligned with organization's overall mission.
  • Supervises five coordinators, manages and evaluates performances for high-quality services provided to participants.

Health Services Administrator

Corizon Health Services, Now Called Yes Care
Philadelphia
04.2007 - 06.2012
  • Oversaw planning, policy-making and patients' safety implementation of overall physical health, occupational health services, mental health services, and public health services.
  • Then supervised and facilitated timely communicative responsiveness to regulatory inter-agencies such as Philadelphia Public Health Department, national and external healthcare inspectors' surveys, audits and accreditation compliance with NCCHC and ACA standards.
  • Internally evaluated 22 NCCHC Health Standards and Procedural, Policies and health systems' inspections for national regulatory inspectors' stakeholders such as NCCHC, ACA, and Joint Commission on Healthcare.
  • Then provided oversight and leadership for 80 employees in analysis, preparation for training materials and reports along with continuous quality improvements and medical education for all clinical medical staffers in CME, continuous medical education, for physicians; and in CEU, continuous educational units, for all other non-clinical professionals as required by regulatory Pennsylvania Medical Board for physicians and Pennsylvania State Nursing Board for clinical nursing staffers.
  • Led clinical staff to affect clinical change from (H&P), history and physical examinations, to age-appropriate annual clinical screenings with 80 employees who serviced 2,700 patients.
  • Supervised, taught, monitored subordinate staffers who affected process change by use of (business process re-engineered and specified systematic modeling), from Maxor Pharmacy Software technology to Correct Rx Pharmacy technology software with 40 unionized employees and 1, 200 patients at Corizon Health in 2012.
  • This change eliminated delay in receipt of pharmaceuticals from 24-hour to 6-hour so that Patients never again missed prescribed dosages, thus adding to improved quality care delivered and patient safety in administration of prescriptions.
  • Changed ASD Facility's $100,000.00 deficit budget to $149,916.00 surplus budget from October to December 2010 by maintaining appropriate staffing levels, using smart acquisition and procurement procedures, laboratory cost controls and application of cost savvy par level inventory measures; amongst others.
  • As part of operational research study backed by data analytics, a corrective action plan, CAP for short, followed quality performance improvements under supervised team of implementers of one quality process research study and one quality outcome research study every 6 months for 5 years at 9 facilities using quantitative and qualitative methodologies and innovation retrieved from a database technology to support operational effectiveness.
  • These were managed operational researched studies gathered from diverse sources that optimized quality, safety, effectiveness, and efficiency in healthcare system as part of overall continuous health quality improvement program as defined by accreditation standards and contractual obligations with the City of Philadelphia for which re-accreditation and contracts were renewed.
  • These studies enabled changed in clinical procedures, improved patients' health statuses and increased effectiveness, outcomes and efficiencies of clinical outcomes by 45% and were measured against national accreditation and Contractual Performance Standards.
  • As a result, we passed inspections 5 conservative times and maintained facilities accreditations and health services contract with City of Philadelphia from 2007 to 2012.
  • Managed collections and processing of data, tracked incidents in reporting and tracking database system for compliance through Management Performance Indicators database, MPI.
  • A database system that enabled measured performance for efficiency, effectiveness or both for management compliance indicators.
  • Provided technical advice to upper management on processes and procedures regarding data and quality workflows within nine facilities under my supervision.
  • Developed, analyze, and modified operational policies and program operations that met organizational objectivity backed by quantitative analytics.
  • Designed and conducted researched studies and investigations of public health case studies on Tuberculosis, AIDS- Sexually Transmitted Diseases, and facilitated weekly Environmental Health audits and inspections that enabled effectiveness of programs' implementation by gathering, organizing, and interpreting data from Management Performance Indicator, MPI.
  • Supervised administratively, planned and assigned work directly to three subordinates: assistant administrator who supervised four satellite facilities with 10 staffers; chief medical officer, (CMO), who clinically supervised over 70 clinical medical personnel; and administrative assistant who supervised 10 medical records clerks, took and managed all phone calls, internal and external correspondences, and other offices duties.
  • Accomplished tasks based on priorities and schedules; approved leave; developed employee performance standards and remediation; made recommendations for personnel actions including promotions; reassignment; development and training.
  • Analyzed and evaluated on quantitative and qualitative basis the effectiveness of services in meeting established goals.
  • Managed life cycle cost analysis of these: projects, performing cost benefits analysis, economic evaluations of current and projected program.
  • Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
  • Developed an electronic record management system to analyze and process data that maintained credentialing and immunization logs for employees and providers.
  • Coordinated activities with upper-level management to align planning processes with targeted project outcomes.
  • Analyzed current programs to determine effectiveness.
  • Provided in-depth support to executive staff in regards to healthcare programs and administration.
  • Recruited, oriented and trained healthcare staff members.
  • Reviewed requests for expenditures and determined if such applications were justified and within budgetary allocations.
  • Redesigned workflow processes for patient access and back-office, resulting in reduction of staffing costs by 30% system-wide.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Introduced and implemented new testing and interpretation procedures to maintain standards of care and meet quality assurance benchmarks.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to health services and for general liability.
  • Direct day-to-day administrative and operational functions for 3,000 patients providing guidance and leadership to over 100 employees across 9 facilities at CFCF Facility, 2007 to 2009.
  • Provided direct supervision, ongoing staff development and continuing education to employees.
  • Conducted routine environmental health inspections in facilities by investigations, identifying areas needing improvement and eliminating hazards posed to staff and residents for continuous compliance with OSHA and other health regulations.
  • Created and implemented organizational policies and procedures.
  • Tracked and evaluated statistical data on healthcare activities to make effective program decisions from management performance indicators technology database.
  • Organized and managed contracts directly related to strategic mission of healthcare system.

Coordinator

SPIN, Special People in Northeast
Philadelphia
11.2005 - 04.2007
  • Coordinated 5 professional allied health and human services staffers who cared for individuals with developmental and intellectual disabilities living in Community Living Arrangements, CLA, and provided health and human services to older adults with various health fragility compounded by dual diagnosis of mental health conditionality.
  • Led multi-disciplinary team of caregivers and achieved annual individual support plans (ISP) for each long-term older adult resident in CLA with fragile health such as dual diagnosis of metal disability or simple mental disabilities which improved their lives and met program goals.
  • This multi-disciplinary team of professional caregivers included, but not limited to, nurse aides, registered nurses, psychiatric nurses, psychiatric social workers, psychologist, psychiatric physicians, in-service-trained and certified mental health workers, and in-service-trained fragile older adults' human service workers; among others, who had passion for and care-giving capabilities for geriatric population.
  • Gathered and organized materials to support management operations for State Medicaid' surveys, audits and compliance.
  • Set priorities and problem-solved workflow issues to maintain rapport with consumers' families and managers.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.

Education

Master of Health Services Administration - Health Systems' Planning, Policy and Economics of Health

STRAYER UNIVERSITY
Washington, DC
06.2006

Bachelor of Science - Economics

University of Liberia
Liberia
05.2003

Skills

  • Quality improvement strategies
  • Complex problem solving
  • Survey design and analysis
  • Compliance auditing and accreditation
  • Data analytics and reporting
  • Operational policy development
  • Process optimization
  • Risk management practices
  • Resource allocation analysis
  • Research study expertise
  • Collaborative relationship building
  • Inter-agency collaboration
  • Analytical thinking skills
  • Task prioritization techniques
  • Administrative management
  • Leadership and management skills
  • Sound decision making
  • Strategic decision making approaches
  • Financial management principles
  • Human capital management

Accomplishments

  • Reversed a Corizon Health Facility deficit budget of $100,000.00 to budget surplus of $149,916.00.
  • Led health services regulatory accreditations, surveys and inspections for 9 clinics at Corizon Health Services.
  • Led process change from Maxor Pharmacy technology to Correct-Rx Pharmacy software.
  • Led clinical policy change to age-appropriate annual screenings which improved patients' health statuses.
  • Led a medical record change to Electronic Health Record, EHR.

References

References available upon request.

Timeline

Associate Director

Honest Hands Homecare
10.2022 - Current

Program Director

Delta Community Supports, Inc.
01.2015 - 12.2016

Health Services Administrator

Corizon Health Services, Now Called Yes Care
04.2007 - 06.2012

Coordinator

SPIN, Special People in Northeast
11.2005 - 04.2007

Master of Health Services Administration - Health Systems' Planning, Policy and Economics of Health

STRAYER UNIVERSITY

Bachelor of Science - Economics

University of Liberia

Similar Profiles

CREATE PROFILE
Ama Yekeson