Amaad Khan
Arlington,VA
Summary
Experienced Cybersecurity Engineer with over 4 years of experience in SOC environment and in Informational Technology, following procedures, and utilizing ticketing systems. Proficient in security tools, malware analysis, and ensuring system integrity and availability. Skilled in network implementation and staying up-to-date with new concepts. Strong understanding of network fundamentals, OSI model, TCP/IP logs, and data backup concepts. Proficient in security assessment and authorization processes. Ability to prioritize and differentiate risks and provide incident response. Strong analytical and communication skills. Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Using open-source tools to gather information on alerts and isolate threats from systems
Overview
6
6
years of professional experience
1
1
Certification
Work History
Incident Response Analyst
Accenture Federal Services
Falls Church, VA
05.2024 - Current
- Prepare Incident Reports for each investigation you complete, which follows MITRE's ATT&CK Framework and use forensic, malware, and root-cause analysis
- Utilize security tools to analyze such as SentinelOne, Wireshark, Nessus to investigate, and triage security alerts
- Use knowledge of MS Office Suite, Pixie, and tools specifically used to support the deployment of devices Deploying the hardware devices, ticket processing, and updating the CMDB to capture the change
- Traveling to different sites to support setup of computers and peripherals as needed
- Maintain and support a High Availability environment through redundancy, following best practices according to the systems in the environment
- Strong understanding of host and network Incident Response processes, tasks, tools, and industry operational best practices
- Strong understanding of typical intrusion life cycle, including privilege escalation, persistence, and lateral movement techniques
- Performing systems maintenance tasks, such as software upgrades, back-ups, and recovery including file maintenance
- Review systems for critical updates on a weekly basis, or each time a major threat is announced
- Remain on call for system issues with the real-time software during off business hours as deemed necessary
- Respond to and remedy complex customer inquiries dispatched by the Technical Support Center concerning technical support issues
- Proficient in security tools, malware analysis, and ensuring system integrity and availability
- Skilled in network implementation and staying up-to-date with new concepts
- Strong understanding of network fundamentals, OSI model, TCP/IP logs, and data backup concepts
- Proficient in security assessment and authorization processes
- Ability to prioritize and differentiate risks and provide incident response
- Strong analytical and communication skills
- Well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems
- Familiar with security standards and usability optimization
- Effectively operates autonomously to troubleshoot and fix concerns
- Technology-inclined professional possess strong troubleshooting capabilities and customer-oriented attitude
- Experienced in providing network and software support to users and developing and implementing technical solutions
- Adept at analyzing system performance and security to drive optimal user experience
IT Support Engineer
LMB Marketing
Fairfax, VA
02.2021 - 05.2024
- Configured hardware and granted system permissions to new employees
- Opened, assigned, and closed tickets for remediation and patch management
- Coordinated and trained Help Desk Tier 1 support
- Maintain, update, manage Company needs through Microsoft Intune
- Provided customized plans for clients
- Provided incident response and managed security issues
- Deployed monthly Windows security patches
- Documented support requests and resolutions
- Followed up with end users and ensured problem resolution
- Contributes to policy and vision creation in area of expertise, including plans for support and operations
- Work with team members to troubleshoot complex issues and work with lower tier support on escalations
- Provide after-hours escalation assistance as the highest escalation point for sub-discipline related issues
- Responds to telephone calls, email and personnel requests for technical support
- Provide streamlined communication to Management regarding escalated issues
- Meet with Stakeholders to ensure business needs are being made
- Deliver a full range of customer support services to the organization; inclusive of configuration, installation, and maintenance of IT equipment and systems such as desktops, laptops, virtual devices (workstations, and applications), printers, and faxes as well as any other IT support or relevant work
- Configured hardware, devices, and software to set up work stations for employees
- Assisted end-users with conference room equipment setup
IT Technical Support Specialist
Revii
Fairfax, VA
02.2019 - 02.2021
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, VPN based connections, and RDP
- Used ticketing systems to manage and process support actions and requests such as Jira
- Translated complex technical issues into digestible language for non-technical users
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Provided first-tier support and troubleshooting for technology products and applications
- Performed physical setup of desktop hardware and installed applications before deployment
- Managed inventory and tracked hardware and software usage
- Imaging computers to company provisioning policy
- Provided technical support to customers via telephone, email, remote connection, and VOIP
- Assisted customers in resolving general computer problems and network-related issues
- Applied Windows and antivirus updates to computers and servers
- Created help desk documentation for common computer problems
- Researched product and issue resolution tactics to address customer concerns
- Provide excellent Customer Support via phone, email, remote, and in-person
Education
Associate of Applied Science - Information Technology
Northern Virginia Community College
Annandale, VASkills
- LANs
- WANs
- Crowdstrike, Wireshark, SentinelOne, Nessus
- Using VirusTotal to investigate contents of suspicious files and possible malware
- VPNs
- Routers
- Firewalls
- TCP/IP
- Responding to Technical Questions
- Software and Hardware Assistance
- Creating Confluence Knowledge based articles
- Configuration and provisioning of computers
- Microsoft 365
- Solarwinds
- Logs
- Packet Analysis
- Malware Analysis
Certification
- AWS Cloud practitioner
- AWS Cloud Solutions Architect (pursuing)
- Certified In Cyber Security- By ISC2
Timeline
Incident Response Analyst
Accenture Federal Services
05.2024 - Current
IT Support Engineer
LMB Marketing
02.2021 - 05.2024
IT Technical Support Specialist
Revii
02.2019 - 02.2021
Associate of Applied Science - Information Technology
Northern Virginia Community College