Amabelle Canillo-Pearce
Port St. Lucie,FL
Summary
Dynamic leader and adept problem-solver committed to enhancing operational efficiency and reducing costs within organizational frameworks. Proven ability to leverage independent decision-making skills and sound judgment to drive positive outcomes for organizational success. Extensive knowledge of hospital operations and industry best practices, complemented by a track record of successfully leading and training teams of up to 100 personnel. Passionate about fostering a culture of continuous improvement and collaboration to achieve strategic goals.
Overview
14
14
years of professional experience
Work History
Director of Environmental Services
HCA Florida Lawnwood Hospital
01.2024 - Current
- Interviews, hires, and orients Environmental Services applicants.
- Trains EVS and floor care employees in the procedures and proper operation and maintenance of equipment.
- Plans, organizes, directs, coordinates, and supervises functions and activities of the departments.
- Directs, manages, and evaluates the quality of work completed by department employees.
- Maintains a sanitary, attractive, and orderly environment.
- Successfully implement new initiatives within the department.
- Forecasts and plans to purchase cleaning supplies, chemicals, and equipment.
- Plans work and staffing schedules to ensure adequate services are rendered. Maintains proper staffing levels.
- Maintains required records, including but not limited to: inventory, compliance, income/expense, and personnel records.
- Conducts regular management staff meetings and communicates with members of other departments to coordinate housekeeping activities.
- Manages a cost-effective program within the budget.
- Maintains the department's consistently survey-ready status, ensuring it operates within federal, state, and local regulations.
- Maintains excellent relations with residents, visitors, and all community departments.
- Actively participates in facility meetings and committees.
- Follows all Company policies and procedures.
- Promotes the professional growth and development of the entire departmental team.
- Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable.
- Reports monthly initiatives, goals, and accomplishments.
- Promotes and monitors resident satisfaction.
- Performs the job assignments of a housekeeper, laundry worker, or floor care technician as necessary.
- Other job duties as assigned by the supervisor.
General Manager/Director of Environmental Services and Switchboard (PBX)
HCA Virginia Henrico Doctors - Parham Campus
08.2022 - 12.2023
- Interviews, hires, and orients Environmental Services or Switchboard staff.
- Trains EVS, floor care, and switchboard employees on the procedures and proper operation and maintenance of equipment.
- Plans, organizes, directs, coordinates, and supervises functions and activities of the departments.
- Supervises and evaluates the quality of work completed by department employees.
- Maintains a sanitary, attractive, and orderly environment.
- Forecasts and plans to purchase cleaning supplies, chemicals, and equipment.
- Plans work and staffing schedules to ensure adequate services are rendered. Maintains proper staffing levels.
- Maintains required records, including but not limited to: inventory, compliance, income/expense, and personnel records.
- Conducts regular management staff meetings and communicates with members of other departments to coordinate housekeeping activities.
- Manages a cost-effective program within the budget.
- Maintains the department's consistently survey-ready status, ensuring it operates within federal, state, and local regulations.
- Maintains excellent relations with residents, visitors, and all community departments.
- Actively participates in facility meetings and committees.
- Follows all Company policies and procedures.
- Promotes the professional growth and development of the entire departmental team.
- Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable.
- Reports monthly initiatives, goals, and accomplishments.
- Promotes and monitors resident satisfaction.
- Performs the job assignments of a housekeeper, laundry worker, or floor care technician as necessary.
- Other job duties as assigned by the supervisor.
Director Housekeeping, Linen, Laundry
Yona Solutions
06.2021 - 07.2022
- Interviews, hires, and orients housekeeping, floor care, and laundry staff.
- Trains workers in housekeeping, laundry, and floor care procedures and proper operation and maintenance of equipment.
- Plans, organizes, directs, coordinates, and supervises the functions and activities of the departments.
- Supervises and evaluates the quality of work completed by department employees.
- Maintains an environment that is sanitary, attractive, and in orderly condition.
- Forecasts and plans the purchase of cleaning supplies, chemicals, and equipment.
- Plans work and staffing schedules to ensure adequate services are rendered. Maintains proper staffing levels.
- Maintains required records, including but not limited to: inventory, compliance, income/expense, and personnel records.
- Conducts regular management staff meetings and communicates with members of other departments to coordinate housekeeping activities.
- Manages a cost-effective program to budget.
- Maintains the department to be always survey-ready, assuring the department operates within federal, state, and local regulations.
- Maintains excellent relations with residents, visitors, and all community departments.
- Actively participates in facility meetings and committees.
- Follows all Company policies and procedures.
- Promotes the professional growth and development of the entire departmental team.
- Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable.
- Reports monthly initiatives, goals, and accomplishments.
- Promotes and monitors resident satisfaction.
- Performs the job assignments of a housekeeper, laundry worker, or floor care technician as necessary.
- Other job duties as assigned by the supervisor.
Environmental Services/Hotel Supervisor
St. Joseph Mercy Hospital
09.2020 - 05.2021
- Performs all duties and functions of an Environmental Supervisor/Aide, Specialist, Waste Handler, and Team Leader.
- Acts as liaison to departments and areas to assure expedient response to patient and customer concerns.
- Trains, educates, and develops staff to equip them with the basic skills for good customer service and job duties/responsibilities.
- Makes rounds throughout assigned areas and takes appropriate steps to ensure Staff compliance with SJMHS, Departmental, and all Regulatory Agencies’ Standards/Performance codes/Expectations.
- Maintains relevant feedback reports and documentation.
- Assists with financial management related to commodities and FTE’s to meet budget targets. Provides explanations for budget variances.
- Maintains knowledge of current Environmental Service processes and procedures.
- Monitors daily operations (primarily afternoon and/or midnight shift) to ensure compliance with departmental quality standards.
- Supervises personnel activities by interviewing and making decisions for hiring, orienting, training, coaching, evaluating, and terminating employees.
- Communicates expectations to staff. Monitors and reviews staff performance regularly.
- Develops and implements a personal development program to ensure continuing professional growth.
- Performs other related duties as assigned or requested.
- Maintains good rapport and cooperative relationships. Approach conflicts in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution.
Environmental Services Supervisor
Beaumont Health System
01.2016 - 08.2020
- Supervise and coordinate the day-to-day activities of Environmental Services, which may include general cleaning and floor maintenance.
- Maintain discipline and reinforce policies among front-line employees.
- Hire, interview, and select employees.
- Train newly hired supervisors, dispatchers, secretaries, and employees.
- Evaluate employee performance.
- Develop, maintain, and reinforce performance measures to achieve desired quality results, taking into account staffing levels and fluctuating workloads.
- Perform Employee Area Audits.
- Employee and Union representative meeting.
Staffing Coordinator
Martha T. Berry Medical Care Facility
04.2015 - 10.2015
- Develop a routine schedule for the nursing department to replace last-minute absences and changes, while maintaining accurate absence reporting and payroll processing for nursing staff. Assist the HR Department with filing, tracking, reporting, payroll, maintaining personnel files, and providing clerical support.
- Prepares a schedule for all nursing staff and assists in scheduling staff for mandatory in-services.
- Handles call-ins and replaces staff as necessary.
- Posts according to established policies and procedures.
- Makes changes to the schedule on the floor based on census and resident needs.
- Ensures that daily staffing levels follow state minimum regulations and sanctuary budgeted PPD hours. Reports daily to the Director of Nursing or HR Director.
- Monitors absences and tardiness.
- Responsible for the daily staffing report and overtime justification report. Totals time records daily and processes time records for the nursing department each pay period.
- Data input into various computer systems and run appropriate reports.
Environmental Services and Transportation Manager
Detroit Medical Center
11.2011 - 11.2014
- Responsible for operational and personnel activities of the Environmental Services and Transportation Department.
- Schedules, trains, and assigns work to staff. Draft policy provisions to provide an interpretation of the function or departmental policies.
- Identifies the need for and drafts or defines procedures/protocols in collaboration with higher management input, goals, and objectives.
- Monitors assigned areas, observing staff performance to ensure procedures and safety rules are followed.
- Initiates or recommends personnel actions such as hires, fires, and discipline of employees. Completes performance appraisals.
- Develops daily, monthly, and/or yearly goals and measures for environmental services; assists in assessment of goal attainment.
- Monitors activities for and ensures compliance with laws, government regulations, JCAHO requirements, and institutional policies. Implement external and internal audit recommendations.
Education
Bachelor of Science - Health Science
Wayne State University
Detroit, Michigan12.2010
Master of Science - Master of Healthcare Administration
Western Governors University
Utah07-2025
Skills
- Operations oversight in healthcare and hospitality
- Proficient in fast-paced environments
- Facilitated effective communication
- Strong customer service skills
- Strong organizational and planning skills
- Ensured accuracy and detail orientation
- 23 years of JCAHO and HCAHPS experience
- Financial management expertise
- KPI implementation expertise
- Managed confidential information discreetly
- Developed union relationships
- Developed strong vendor partnerships
- Demonstrated proficiency in Electronic Medical Records, Tele-tracking, MEDITECH, ESAF, and Procurement
- Project management for new initiatives
- Leadership of the staffing grid pilot program
- Training delivery for new supervisors and staff
- Skilled in overseeing disinfection protocols for COVID patient areas
- Develops budget-efficient programs
- Ensures department compliance with regulations
- Builds strong relationships with stakeholders
- Engages in facility meetings
- Facilitates team development
- Quality assurance inspections
Awards
Academic Excellence Awards – Western Governors University
Academic Excellence Awards
For exemplary work in the Integrated Healthcare Leadership and Administration.
Languages
English
Full Professional
Timeline
Director of Environmental Services
HCA Florida Lawnwood Hospital
01.2024 - Current
General Manager/Director of Environmental Services and Switchboard (PBX)
HCA Virginia Henrico Doctors - Parham Campus
08.2022 - 12.2023
Director Housekeeping, Linen, Laundry
Yona Solutions
06.2021 - 07.2022
Environmental Services/Hotel Supervisor
St. Joseph Mercy Hospital
09.2020 - 05.2021
Environmental Services Supervisor
Beaumont Health System
01.2016 - 08.2020
Staffing Coordinator
Martha T. Berry Medical Care Facility
04.2015 - 10.2015
Environmental Services and Transportation Manager
Detroit Medical Center
11.2011 - 11.2014
Bachelor of Science - Health Science
Wayne State University
Master of Science - Master of Healthcare Administration
Western Governors University
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