Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AMABELY SEGURA

Mission,TX

Summary

Dedicated and compassionate healthcare customer service representative with experience in education and legal support. Proven ability to provide exceptional customer care, resolve technical issues, and manage complex situations.

Experienced with managing legal documents and providing comprehensive administrative support. Utilizes strong organizational skills to ensure efficient office operations and case management. Knowledge of legal research, document drafting, and client communication.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

TTEC
10.2024 - Current
  • Provide top-notch customer service, resolving addressing customer concerns
  • Utilize problem-solving skills to determine root causes and find effective solutions
  • Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
  • Utilized CRM software to track customer interactions and maintain detailed records of service requests.
  • Collaborated with team members to identify process improvements, enhancing overall customer satisfaction levels.
  • Assisted in training new representatives on company policies and customer service best practices.
  • Managed high-volume call queues while maintaining professionalism and efficiency under pressure.
  • Supported promotional campaigns by delivering product information to customers, driving engagement and interest.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Substitute Teacher

Region One
01.2023 - 01.2024
  • Managed classroom activities, ensuring smooth operations and fostering a positive learning environment
  • Adapted lesson plans to meet diverse student needs, promoting engagement and comprehension
  • Implemented effective classroom management strategies, reducing disruptions and increasing productivity
  • Facilitated daily classroom activities, ensuring student engagement and understanding of lesson plans.
  • Adapted instructional materials to meet diverse learning needs and enhance student comprehension.
  • Implemented educational technology tools to support interactive learning experiences for students.
  • Monitored student progress, providing constructive feedback to encourage academic growth.
  • Communicated effectively with parents regarding student performance and behavior improvements.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Supervised lunchroom and recess activities.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.

Customer Service Representative

Teleperformance
12.2017 - 04.2020
  • Clarified customer issues, determined root causes, and resolved product or service complaints
  • Utilized troubleshooting skills to resolve technical problems and find appropriate solutions
  • Provided accurate product information and troubleshooting assistance to improve user experience.
  • Documented customer interactions thoroughly to ensure continuity of service quality.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Legal Secretary

Francisco Martinez
02.2015 - 07.2017
  • Provided administrative support in a legal setting
  • Managed documents, records, and correspondence with precision and confidentiality
  • Maintained billing records and processed invoices for legal services.
  • Coordinated scheduling of court dates and client meetings efficiently.
  • Conducted legal research to support case preparation and strategy development.
  • Assisted in the preparation of trial exhibits and presentations for court hearings.
  • Communicated effectively with clients, providing updates on case progress.
  • Utilized case management software to track deadlines and manage documentation.
  • Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Organized files for court proceedings.
  • Answered and directed calls using multi-line switchboard.
  • Organized and maintained an efficient electronic filing system for easy access to critical documents and data.
  • Received and placed telephone calls to clients and prospective clients.

Education

Secondary School -

Juarez Lincoln High School
Mission, TX
01.2013

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Defi, Teams, Maestro)
  • Typing speed: 60 words per minute
  • Customer service and relations
  • Problem-solving and conflict resolution
  • Time management and organization
  • Communication and interpersonal skills
  • Technical troubleshooting and support
  • Data entry and record-keeping
  • Faster Learner
  • Multitasking in fast-paced environments
  • Healthcare customer service
  • Adaptability and flexibility

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Representative

TTEC
10.2024 - Current

Substitute Teacher

Region One
01.2023 - 01.2024

Customer Service Representative

Teleperformance
12.2017 - 04.2020

Legal Secretary

Francisco Martinez
02.2015 - 07.2017

Secondary School -

Juarez Lincoln High School

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