Amabilia Galindo

-Interview, hire and train new employees/management team.

-Supervise staff of 10-25+ in accordance with seasonal traffic.

-Conduct annual reviews on employees, write and file incident reports, oversee bi-annual inventory checks.

-Manage two locations on site prior to accepting SM position while hiring and training staff at second store as Assistant Manager.

-Manage two locations in separate cities on site as SM while also hiring and training new staff and management team at second store.

-Received awards and incentives in Loss Prevention for reducing loss from 5% to 1% while in position as SM.

-Consistent personal Secret Shop scores of 95% or higher.

-Contact customer via phone or correspondence to set up next visit or thank them for business.

-Answer and transfer incoming calls.

-Help resolve minor account disputes in bookkeeping department over phone and in person.

-Transfer funds and check balances for customers prior to the existence of online banking.

-Assist upper management in research for customer transaction history up to ten years prior.

-Contact beneficiaries on accounts of the deceased to implement closing processes.

-Practice discretion with financial information in and outside the workplace.