Amada Hernandez
Riverside,CA
Summary
Detail-oriented professional with experience in customer relations and office administration. Skilled in multi-line telephone operation and schedule management, contributing to efficient office operations and enhanced client satisfaction.
Proactive administrative professional with a strong service-oriented mindset. Experienced in training new staff and providing critical support to project managers, enhancing team communication and project efficiency. Committed to delivering organized and effective office solutions.
Dedicated receptionist with expertise in verbal and written communication. Proven ability to manage schedules and maintain organized client records, ensuring a seamless experience for customers and stakeholders alike.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
5
5
years of professional experience
Work History
Receptionist
Dlg Construction Building and Construction Services
Riverside, CA
06.2025 - Current
- Handled multi-line phone system, directing calls to appropriate departments with professionalism.
- Maintained organized filing system for client records, enhancing accessibility and retrieval processes.
- Assisted in preparing project documentation and reports, supporting project managers with timely information.
- Provided administrative support to construction teams, facilitating communication between stakeholders effectively.......................................
- Trained new reception staff on procedures and systems, contributing to a cohesive work environment....................
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.....
- Implemented office supply inventory system, reducing waste and ensuring availability of essential materials.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Courtesy Clerk
Stater Bros
Riverside, CA
01.2022 - 07.2022
- Operated cash register accurately, processing transactions efficiently for customer satisfaction.
- Collaborated with team members to ensure timely completion of daily tasks and responsibilities.
- Implemented efficient bagging techniques to enhance the checkout experience for customers.
- Monitored inventory levels and communicated needs to management for restocking purposes.
- Maintained cleanliness of workstations and shopping areas, adhering to safety protocols consistently.
- Trained new employees on store policies, procedures, and customer service best practices effectively.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
Education
High School Diploma -
Riverside City College
Riverside, CA06-2022
Skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Office administration
- File management
- Administrative support
- Schedule management
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Professional demeanor
- Calendar management
- Typing speed
- Office management
- Service-oriented mindset
Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Assisted management with the training of [Number] new staff members.
- Boosted office productivity by [Number]% through the implementation of various process enhancements.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Receptionist
Dlg Construction Building and Construction Services
06.2025 - Current
Courtesy Clerk
Stater Bros
01.2022 - 07.2022
High School Diploma -
Riverside City College