Amada Palmer Veras
Orange
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Home Care Case Manager
Sun River Health
Haverstraw
2026.07 - Current
- Conducted assessments to identify client needs and preferences.
- Educated clients on health management and available resources.
- Tracked outcomes of interventions implemented through ongoing evaluation processes.
- Facilitated referrals to other healthcare providers when necessary.
- Coordinated home care plans with families and healthcare providers.
Senior Lead Medical Assistant
Sun River Health
Haverstraw
2023.04 - 2026.07
- Supervised daily operations of medical assistant team at community health center.
- Coordinated patient scheduling and managed appointment systems effectively.
Senior Lead Patient Representative
Sun River Health
Haverstraw
2021.03 - 2023.04
- Support daily clinical and front-office operations in a fast-paced healthcare setting
- Assist with patient intake, vital signs, EKGs, and exam room preparation
- Coordinate scheduling, appointment flow, and patient communications
- Maintain accurate electronic records while ensuring HIPAA compliance
- Serve as a liaison between patients, providers, and administrative teams
- Contribute to a professional, welcoming, and efficient patient experience
Customer Service Manager
Dunkin' Donuts
Garnerville
2019.06 - 2021.03
- Supported daily operations with a focus on service quality and efficiency
- Assisted with team scheduling, training, and workflow coordination
- Managed cash handling and basic inventory oversight
- Helped ensure compliance with company policies and health regulations
Education
Associate Degree - Business Administration
Rockland Community College (RCC)
Suffern, NY12.2027
Medical Assistant Program -
National Institute for Medical Assistant Advancement (NIMAA)
Denver, COHigh School Diploma -
North Rockland High School
Thiells, NYSkills
- Organization & Attention to Detail
- Customer service
- Healthcare administration
- Scheduling and staffing
- Care for patients
- Multitasking capacity
- Patient Services & Care Coordination
- Scheduling & Front Desk Operations
- HIPAA Compliance & Confidentiality
- Electronic Documentation & Records
- Microsoft Word
- PowerPoint
- Google workspace
- Communication & Team Collaboration
- Time Management & Multitasking
Languages
- English
- Spanish
Timeline
Home Care Case Manager
Sun River Health
2026.07 - Current
Senior Lead Medical Assistant
Sun River Health
2023.04 - 2026.07
Senior Lead Patient Representative
Sun River Health
2021.03 - 2023.04
Customer Service Manager
Dunkin' Donuts
2019.06 - 2021.03
Associate Degree - Business Administration
Rockland Community College (RCC)
Medical Assistant Program -
National Institute for Medical Assistant Advancement (NIMAA)
High School Diploma -
North Rockland High School