Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amada Perez

Hialeah,FL

Summary

Accomplished Office Manager with a proven track record at Ortega Grading, Inc. / A&L Quality Enterprise LLC, enhancing operational efficiency and customer satisfaction through expert office management and exceptional customer relations. Skilled in Quickbooks and data entry, adept at leading teams to exceed goals with a focus on continuous improvement and confidentiality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Office Manager

Ortega Grading, Inc. / A&L Quality Enterprise LLC
08.2016 - 08.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets. Created Invoices, Proposals and applied payments from Customers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry at 40+ wpm.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma -

Colegio Anchez Ramirez
Santo Domingo, RD

Computer Business Systems Specialist

Technical International Career Institute
Hialeah, FL

Skills

  • Office Management
  • Data Entry Skills
  • Teamwork and Collaboration
  • Computer Skills such as Word and Excel
  • Quickbooks Application Experience
  • Billing
  • Customer Relations
  • Data Entry

Languages

Spanish
Native or Bilingual
English
Professional Working

Certification

Notary Public for the State of Florida

Computer Business Systems Specialist Diploma

Timeline

Office Manager

Ortega Grading, Inc. / A&L Quality Enterprise LLC
08.2016 - 08.2024

High School Diploma -

Colegio Anchez Ramirez

Computer Business Systems Specialist

Technical International Career Institute

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Amada Perez