Amadie Carpizo
Teaneck,New Jersey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
United Airlines
11.2021 - 01.2024
- Help check-in passengers and their Luggage, board aircraft and make sure everyone is accounted for and make sure aircraft leave on time, book and rebook passengers
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
Pre-Delivery Inspection. (PDI)
Park Ave Acura
08.2020 - 11.2021
- Inspect new cars for damage and make sure everything is operational, accessories installer
- Improved efficiency by streamlining the inspection process and reducing time spent on each vehicle.
- Increased accuracy of inspection reports by meticulously documenting findings and recommendations.
Ramp Agent
United Airlines
04.2019 - 07.2020
- Guide in aircraft, visual inspect exterior of aircraft, unload baggage's off of aircraft, upload baggage's properly and safely, close cargo door and inspect prior leaving operation safe zone(OSZ), guide airplane out of gate, transport baggage's around the airport to its designated flights, making sure all baggage's goes to the correct flight and not miss their flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Connected electrical power unit and hoses to aircraft.
- Operated equipment while observing standard safety procedures.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 8 daily flights.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Aircraft Fueler
Menzies Aviation
04.2018 - 04.2019
- Test and make sure fuel panel work properly, fuel aircraft to desired amount
- Completed documentation for work completed and fuel transferred or materials used.
- Increased productivity through efficient multitasking between multiple aircrafts requiring simultaneous refueling services.
- Promoted a safe work environment by constantly wearing appropriate protective gear and following established safety procedures.
- Improved aircraft fueling efficiency by strictly adhering to safety protocols and guidelines.
- Conducted regular inspections of fuel storage facilities, identifying potential hazards and reporting them for timely resolution.
Tech Support/Product Quality Inspector
Haier America Trading, LLC
11.2016 - 12.2017
- Inspect Claim warranty emails make sure everything with-in Haier policy, assist technician in the field on troubleshooting unit and parts search, inspect returns and make sure problem doesn’t occur on new units
- Prepared reports detailing findings of inspections, investigations, and tests.
- Improved inspection efficiency by implementing advanced data analysis tools and techniques.
- Provided expert guidance on best practices related to quality control and assurance, supporting continuous improvement efforts within the organization.
- Investigated customer complaints to take necessary corrective actions.
Maintenance Tech/accelerated Service Tech
Park Ave Acura
11.2015 - 11.2016
- Check and make sure all wear and tear parts are in spec and have no leaks, fill up the multi point inspection sheet accurately and in detail
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Performed preventive maintenance and repairs on vehicles
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Shop Manager
Englewood Autobody
08.2014 - 11.2015
- Addressed customer complaints in a professional manner, provided customers with accurate cost estimates, maintained contact with customers and insurance agencies, reviewed part repairs and maintained shop records of replacement parts ordered
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
Automotive Technician
Parkway Toyota
05.2011 - 08.2014
- Diagnose customer cause of complaint using various tools and diagnostic testing procedures, follow repair checklists to ensure all services are completed accurately, ensure complete customer satisfaction from first contact to vehicle delivery
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Coordinated with parts department to determine availability of necessary components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Cashier
Stop and shop
10.2007 - 12.2011
- Checking out customers and providing excellent customer service
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
ASE Master Technician preparatory courses with both theory and practical training - Automotive Technician
Lincoln Technical Institute
Jersey City, NJ03.2011
Skills
- Computer Proficiency
- Computer Skills
- Issue and Complaint Resolution
- Customer Relationship Management (CRM)
- Client Relations
- Active Listening
Preference
- Christine Lin, United Flight attendant, +1 (732) 266 - 8370
- Jackie Padila, United Customer Service Agent/Trainer, +1 (908) 339 - 3243
- Margarita Lainez, United Customer Service Agent/Trainer, +1 (610) 393 - 2494
Timeline
Customer Service Representative
United Airlines
11.2021 - 01.2024
Pre-Delivery Inspection. (PDI)
Park Ave Acura
08.2020 - 11.2021
Ramp Agent
United Airlines
04.2019 - 07.2020
Aircraft Fueler
Menzies Aviation
04.2018 - 04.2019
Tech Support/Product Quality Inspector
Haier America Trading, LLC
11.2016 - 12.2017
Maintenance Tech/accelerated Service Tech
Park Ave Acura
11.2015 - 11.2016
Shop Manager
Englewood Autobody
08.2014 - 11.2015
Automotive Technician
Parkway Toyota
05.2011 - 08.2014
Cashier
Stop and shop
10.2007 - 12.2011
ASE Master Technician preparatory courses with both theory and practical training - Automotive Technician
Lincoln Technical Institute