Amadis Figueroa
Bronx,NY
Summary
Versatile and people-oriented professional with a strong background in customer service, hospitality, and educational support. Proven track record of managing high-volume environments, resolving customer inquiries with empathy, and maintaining organized operations. Exceptional communicator skilled at building rapport, multi-tasking under pressure, and delivering outstanding service to diverse populations.
Overview
10
10
years of professional experience
Work History
Paraprofessional
New York City Department of Education/PS 596X
Bronx, NY
11.2022 - Current
- Support students with daily physical needs including bathrooming, dressing, and feeding
- Work with individuals and small groups to reinforce instructional lessons and skills
- Collaborate with teachers to implement behavioral plans and IEP goals
- Observe and report signs of distress or discomfort to ensure student well-being
- Collect and document behavioral data for 1:1 students using SESIS
Hostess
Saint Lounge
Manhattan, NY
06.2025 - 09.2025
- Created exceptional first impressions by managing guest reception, reservations, and seating for VIPs and large parties.
- Streamlined service flow to enhance table turnover and facilitate effective communication among front-of-house staff.
- Supported overall operations by overseeing front desk responsibilities and assisting staff during slower service periods.
Lifeguard/Gym Receptionist
URBN Playground
Manhattan, NY
11.2021 - 03.2023
- Assured safety of residents while swimming
- Sanitized tables, surfaces, and pool area to ensure a clean and safe environment for users
- Managed client reservation system to streamline scheduling to optimize experience and minimize wait times
- Delivered friendly customer service to enhance enjoyment and encourage repeat visits
Sales Associate
Marshalls
Pelham Manor, NY
02.2017 - 03.2020
- Operated cash register and supported achievement of daily sales goals.
- Maintained up-to-date knowledge of products and services to assist customers effectively.
- Processed markdowns and ensured accurate pricing to enhance customer satisfaction.
- Assisted with unloading shipments and restocking merchandise to maintain sales floor presentation.
Skills
- Behavioral data analysis
- Documentation & Record Management
- Classroom management
- CPR certification
- Conflict Resolution
- Appointment scheduling
- Customer Service & Empathy
- Phone systems
Timeline
Hostess
Saint Lounge
06.2025 - 09.2025
Paraprofessional
New York City Department of Education/PS 596X
11.2022 - Current
Lifeguard/Gym Receptionist
URBN Playground
11.2021 - 03.2023
Sales Associate
Marshalls
02.2017 - 03.2020