Amado Seja
Montebello,CA
Summary
Dynamic Account Manager with a proven track record at Eclipse California, excelling in relationship building and strategic planning. Enhanced employee satisfaction and retention through exceptional service and effective problem resolution. Skilled in team training and vendor management, driving productivity and fostering collaboration within diverse teams. Monitored and aided team members to ensure they accomplished their designated goals.
Overview
3
3
years of professional experience
Work History
Account Manager
Eclipse California
01.2025 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Improved overall team productivity by implementing best practices in organization and time management.
- Designed and led new-hire onboarding programs for sales associates, accelerating their professional development and successful integration into a fast-paced environment.
Historian
Tau Kappa Epsilon
01.2024 - Current
- Rebuilt alumni engagement within the chapter through community outreach, persistent updates, and arranging live events.
- spearheaded multiple events to restore engagement among alumni, fostering a sense of community and raising awareness of chapter accounts
- Acted as a liaison between the undergraduate chapter and the alumni association, resolving issues and strengthening the overall fraternal bond.
- Maintained and restored the database of alumni contact information.
Shift Leader
Ono Hawaiian BBQ
06.2022 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Arts Business Administration - Human Resources Management
California State University, Fullerton
Fullerton, CA05-2026
Skills
- Account management
- Teamwork and collaboration
- Customer service
- Relationship building
- Strategic planning
- Goal oriented
- Sales development
- Team Training
- Converting leads
- Persuasive negotiations
- Performance evaluations
- Vendor management
Accomplishments
- Generated over a million dollars for the client through the leads I've solely produced
- Training - Designed and executed training programs for company sales team, increasing employee productivity and product knowledge.
- Managed and monitored a team of 5 ensuring sales quotas were being met on a weekly basis.
Timeline
Account Manager
Eclipse California
01.2025 - Current
Historian
Tau Kappa Epsilon
01.2024 - Current
Shift Leader
Ono Hawaiian BBQ
06.2022 - 01.2025
Bachelor of Arts Business Administration - Human Resources Management
California State University, Fullerton
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