Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amador Paniagua

Amador Paniagua

Burbank,IL

Summary

Efficient Office Assistant with 4 years of experience answering high-volume calls and in-person inquiries. Efficiently managing front desk operations and providing exceptional customer service. Proven track record of creating a welcoming and organized environment, ensuring streamlining internal processes.

Overview

5
5
years of professional experience

Work History

Office Assistant

Crosby Chiropractic & Acupunture Centre
Saint Peters, MO
01.2022 - 04.2023
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Answered phone calls and welcomed visitors to office.
  • Collected payments, issued receipts and updated accounts to reflect new balances.

Office Assistant /Staffing Coordinator

Limelight Catering
Chicago, IL
07.2018 - 04.2023
  • Directly supports the Hiring Manager with day-to-day tasks for upcoming events.
  • Schedules and coordinates meetings and interviews with the Hiring Manager.
  • Communicates via phone and email with clients and vendors.
  • Uses excellent time management to prioritize tasks and meet deadlines.
  • Utilizes strong attention to detail when entering data, proofreading, and preparing documentation for clients.
  • Assists with additional responsibilities as needed.

Recruiter /Office Assistant

Snider-Blake Personnel
Bolingbrook, IL
04.2023 - 09.2023
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Monitored calendars and scheduled interviews and meetings based on availability time sets.
  • Communicated with clients, employees, and colleagues.
  • Managed HR Inbox in Outlook to answer employee inquiries.
  • Assisted candidates and new hires through all stages of the interviewing and onboarding process.
  • Tracking performance reviews, feedback, and goal-setting activities.
  • Investigate and execute in-house initiatives aimed at enhancing the connection between employees and
    employers.

Customer Service Supervisor

Dick's Sporting Goods, Inc
Des Peres, MO
07.2022 - 12.2022
  • Monitored a team of 20+ Customer Service Representatives to assess knowledge, tone, and adherence to company policy.
  • Led department and supported other team leads with process and personnel needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money, when necessary, to resolve customers service or billing complaints.
  • Supported sales team members to drive growth and development.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Excelled in exceeding daily credit card application goals.

Education

Bachelor of Science - Exercise Science

Lindenwood University
Saint Charles, MO
05.2023

Skills

  • Pre-Employment Screening
  • Outbound Calling
  • Training and Onboarding
  • Microsoft Suite
  • Basic knowledge of Python and SQL

Languages

Spanish
Native/ Bilingual

Timeline

Recruiter /Office Assistant

Snider-Blake Personnel
04.2023 - 09.2023

Customer Service Supervisor

Dick's Sporting Goods, Inc
07.2022 - 12.2022

Office Assistant

Crosby Chiropractic & Acupunture Centre
01.2022 - 04.2023

Office Assistant /Staffing Coordinator

Limelight Catering
07.2018 - 04.2023

Bachelor of Science - Exercise Science

Lindenwood University

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Amador Paniagua