Amador Pena
Oregon,OH
Summary
A dynamic and dependable professional with a proven track record at Wendy's Fast Food, excelling in customer service and new employee training. Skilled in multitasking and problem-solving, consistently enhancing customer satisfaction and streamlining operations. Demonstrates a keen attention to detail and a positive, professional demeanor, making significant contributions to team success. A dedicated and motivated individual seeking to gain hands-on experience and expand my knowledge in a dynamic career path.
Overview
6
6
years of professional experience
Work History
Team Trainer
Wendy's Fast Food
Oregon, OH
05.2023 - Current
- Led by example, upholding company policies and exemplifying desired behaviors.
- Instructed new team members on correct procedures for operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Overnight Stocker and Receiver
Meijer
Oregon, OH
11.2021 - 05.2023
- Restocked returned goods into designated areas within the store and warehouse as needed.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Ensured that all products were stored properly in the correct area of the warehouse and labeled correctly.
Front Desk Receptionist
Lewandowski and Sons
Oregon, Ohio
02.2019 - 11.2021
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Responded to customer inquiries and complaints, providing timely and effective solutions to HVAC issues.
Education
High School Diploma -
Clay High School
Oregon, OH06-2021
Skills
- New employee training
- Customer service
- Multitasking and organization
- Positive and professional
- Basic carpentry
- Dependability and reliability
- Problem-solving
- Attention to detail
References
References available upon request.
Timeline
Team Trainer
Wendy's Fast Food
05.2023 - Current
Overnight Stocker and Receiver
Meijer
11.2021 - 05.2023
Front Desk Receptionist
Lewandowski and Sons
02.2019 - 11.2021
High School Diploma -
Clay High School
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