Amador Pilapil III
New York,United States
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
10
10
years of professional experience
Work History
Head of People
Fluz LLC
05.2023 - Current
- Led end-to-end employee lifecycle processes, including hiring, onboarding, offboarding, and access management.
- Facilitated onboarding sessions for new hires, bolstering product and job position knowledge and skillset.
- Maintained payroll and benefits for employees in various locations and partnered with third-party providers for proper implementation (JustWorks, Remote, BCBS, Guardian, Cake Equity).
- Maintained company compliance with local, state, federal and international laws, in addition to established organizational standards.
- Implemented employee performance management processes including performance reviews, coaching and motivational strategies to elevate employee performance.
- Spearheaded engagement initiatives to foster a positive and connected workplace culture.
Customer Success Manager
Fluz LLC
07.2021 - 05.2023
- Led hiring, onboarding, and training of new Customer Success team members to ensure operational readiness and alignment with company standards
- Collaborated with cross-functional teams to uphold and improve the Fluz customer service experience
- Compiled and presented key performance data and insights for internal team meetings and leadership updates
- Managed team scheduling, PTO tracking, platform access, and administrative tasks while also organizing engagement initiatives to support team morale and cohesion
- Maintained and updated Help Center content, including merchant redemption guides and app workflow documentation
Digital Marketing Intern
Indulge Now
10.2020 - 01.2021
- Enhanced Instagram content, boosting engagement and brand visibility.
- Conducted competitor analysis, identifying key market trends.
Personal Assistant
McKnight Image Lab
08.2018 - 07.2021
- Assisted clients with personal shopping, boosting satisfaction and loyalty through personalized support.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Managed online content, increasing engagement with strategic updates and insights.
Lead Trainer
Harte Hanks Inc.
05.2017 - 05.2018
- Led training sessions for customer service and sales teams, enhancing skills and performance.
- Developed comprehensive training modules, improving team efficiency and knowledge retention.
- Crafted tailored content, addressing specific needs for QA's, supervisors and managers to conduct their team's performance coaching.
Trainer
JP Morgan Chase & Co.
12.2014 - 04.2016
- Led culture and communication training sessions for new-hires, enhancing skills across multiple business functions in the bank.
- Developed content for communication and customer service training, improving and tailoring the curriculum to each business function's need.
- Conducted skill development workshops for support staff, fostering leadership growth.
- Conducted communication assessment during the hiring process for all positions.
Education
Associate of Occupational Studies Degree - Business Administration
ASA College
New York, NY02.2021
Skills
- MS Office proficiency
- HR leadership
- New hire and leadership training
- Coaching
- Staffing optimization
- Benefits administration
- Workforce improvements
- Policy making and enforcement
- Content development
- Customer service
LinkedIn Profile
https://www.linkedin.com/in/amadorpilapil3/
Timeline
Head of People
Fluz LLC
05.2023 - Current
Customer Success Manager
Fluz LLC
07.2021 - 05.2023
Digital Marketing Intern
Indulge Now
10.2020 - 01.2021
Personal Assistant
McKnight Image Lab
08.2018 - 07.2021
Lead Trainer
Harte Hanks Inc.
05.2017 - 05.2018
Trainer
JP Morgan Chase & Co.
12.2014 - 04.2016
Associate of Occupational Studies Degree - Business Administration
ASA College
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