AMADOU MBAYE SOW
SPRING,US
Summary
Assistant manager with an experience in optimizing operations and driving sales growth through innovative strategies at a leading cafe. Demonstrates exceptional skills in customer service, problem-solving, and relationship management, consistently surpassing productivity benchmarks and enhancing team performance. Seeking opportunities to apply strong teamwork and adaptability skills in business management or international relations internships.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Fresh Healthy Cafe
Houston, US
07.2024 - Current
- Led a team to enhance cafe operations, fostering a positive and productive work environment.
- Implemented strategies to improve customer satisfaction and streamline processes, resulting in increased sales.
- Conducted data analysis to identify areas for improvement and applied effective solutions.
- Managed inventory and minimized waste, ensuring cost-effective operations.
Customer Service Representative
Groupe COFINA
Dakar, Senegal
05.2018 - 08.2018
- Resolved customer issues promptly, boosting satisfaction and loyalty.
- Processed payments efficiently, improving account status and team productivity.
- Built strong relationships with clients, addressing complex account problems with tailored solutions.
- Managed time effectively to deliver high-quality service in a fast-paced environment.
Education
MASTER OF BUSINESS ADMINISTRATION - FINANCE
University of North Carolina At Greensboro
Greensboro, NC12.2024
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION MANAGEMENT
University of North Carolina At Greensboro
Greensboro, NC12.2022
X-CULTURE CERTIFICATE -
Bryan School
12.2022
RELATIONSHIP MANAGEMENT & COMMUNICATION MILESTONE 1 BADGE -
Bryan School
04.2021
Skills
- Customer Relationship Management:
Built and maintained strong client relationships, ensuring high satisfaction and loyalty - Business Development: Implemented strategies to drive sales growth and improve operational efficiency
- Communication: Highly proficient in English and French, with exceptional verbal and written communication skills
- Problem-Solving: Resolved complex customer issues, improving account status and team performance
- Adaptability: Thrived in dynamic environments, managing multiple priorities and embracing change
Personal Information
Date of Birth: 10/31/96
Languages
- English, Highly proficient
- French, Native
- Wolof, Native
Ssn
000-45-9159
Additional Information - Accomplishments
- Dean List
- X-culture certificate
- Resolved customer issues, boosting satisfaction and loyalty.
- Enhanced account status through efficient payment processing.
- Exceeded productivity targets, improving team performance.
- Built strong customer relationships, solving complex account problems.
- Managed time effectively, maintaining high-quality service.
- Lead team to enhance cafe operations, fostering a positive environment.
- Implement strategies to boost customer satisfaction and streamline processes.
- Drive sales growth with targeted marketing and menu adjustments.
- Analyze metrics to identify improvements and apply effective solutions.
- Manage inventory, maintain stock levels, and minimize waste.
- Relationship Management & Communication Milestone 1 badge
Timeline
Assistant Manager
Fresh Healthy Cafe
07.2024 - Current
Customer Service Representative
Groupe COFINA
05.2018 - 08.2018
MASTER OF BUSINESS ADMINISTRATION - FINANCE
University of North Carolina At Greensboro
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION MANAGEMENT
University of North Carolina At Greensboro
X-CULTURE CERTIFICATE -
Bryan School
RELATIONSHIP MANAGEMENT & COMMUNICATION MILESTONE 1 BADGE -
Bryan School
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