AMADOU NDIAYE
Spring
Summary
Dedicated Field Service Technician & Technical Support Specialist with over 5 years of experience in telecommunications, networking, security system installations, and quality assurance. Skilled in hardware and software troubleshooting, customer training, and compliance auditing. Proven ability to lead teams, train new hires, and implement quality control measures. Strong communicator with a commitment to safety, efficiency, and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Ezee Fiber
12.2024 - Current
- Provide technical support and troubleshooting for fiber-optic internet services.
- Assist customers in resolving connectivity issues, improving service efficiency.
- Educate users on network security, equipment functionality, and best practices.
- Maintain excellent customer service and ensure high customer satisfaction rates.
Field Service Technician
Comcast
06.2024 - 11.2024
- Installed, maintained, and repaired cable, internet, and phone services for residential and business customers.
- Diagnosed and resolved service issues, ensuring seamless connectivity and system functionality.
- Educated customers on service options, product usage, and troubleshooting techniques.
- Adhered to strict safety regulations and company policies for equipment handling.
Field Service Technician, Dish Coach & Quality Assurance Technician
Dish Network
01.2020 - 06.2024
- Installed and serviced satellite TV, internet, and security systems in homes and businesses.
- Conducted quality assurance inspections to ensure compliance with industry standards.
- Provided hands-on training for new hires, reinforcing safety protocols and service best practices.
- Diagnosed and repaired technical issues, reducing service downtime and repeat service calls.
- Reviewed completed installations for accuracy, minimizing customer complaints and service callbacks.
- Ensured compliance with company policies, safety regulations, and industry best practices.
Retail Store Manager
Vim
08.2012 - 05.2019
- Promoted from Retail Associate to Store Manager within 1 year due to strong leadership and performance.
- Managed daily store operations, driving sales growth and team efficiency.
- Trained and supervised employees to maintain high customer service standards.
- Optimized store layout and merchandising to increase sales and foot traffic.
- Oversaw inventory management, vendor relations, and promotional events.
Education
Computer A+ and Networking -
New York City College of Technology
New York City, NYSkills
- Hardware & Software Installation
- Technical Support & Troubleshooting
- Customer Training & Education
- Network & Cable Installation
- Security System & Camera Installation
- Quality Assurance & Compliance Audits
- Telecommunications & Satellite TV Services
- Team Leadership & Training
Certification
- CompTIA Network+
- CompTIA A+ Technician
- Dish Coach Certified
- OnTech smart home Certified
- ADT Security Certified
Accomplishments
- Promoted to Store Manager within 1 year, demonstrating leadership and operational excellence.
- Promoted to Dish Coach within 9 months due to outstanding performance and training abilities.
- Successfully trained and mentored new technicians, improving service efficiency.
Timeline
Technical Support Representative
Ezee Fiber
12.2024 - Current
Field Service Technician
Comcast
06.2024 - 11.2024
Field Service Technician, Dish Coach & Quality Assurance Technician
Dish Network
01.2020 - 06.2024
Retail Store Manager
Vim
08.2012 - 05.2019
Computer A+ and Networking -
New York City College of Technology
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