Amadu Jalloh
Newark,NJ
Summary
Dynamic and reliable professional with a clean driving record and exceptional customer service skills, honed at Uber and Lyft. Proven ability to enhance passenger experiences through effective communication and strategic planning. Committed to safety and efficiency, consistently achieving timely deliveries while fostering strong client relationships.
Overview
2026
2026
years of professional experience
Work History
Driver
Uber And Lyft
2024 - Current
- Navigated diverse routes efficiently, ensuring timely pickups and drop-offs.
- Ensured vehicle cleanliness and maintenance for optimal performance and safety.
- Communicated effectively with passengers to enhance service experience.
- Adapted quickly to changing traffic conditions and passenger needs.
- Monitored GPS technology to optimize driving routes and reduce wait times.
- Provided feedback on app functionality, contributing to user experience improvements.
- Assisted in onboarding new drivers by sharing best practices for efficiency.
- Resolved customer inquiries promptly, maintaining high satisfaction levels.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Associate
Amazon
2024 - Current
- Supported team in executing daily operational tasks, ensuring smooth workflow and efficiency.
- Assisted in the development and implementation of standard operating procedures for various processes.
- Collaborated with colleagues to maintain inventory accuracy and organization within workspaces.
- Engaged in training sessions to enhance knowledge of tools and systems relevant to operations.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
Cashier
New York Fried Chicken
2022 - 2024
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment methods.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the work area, adhering to health and safety standards.
- Assisted with inventory management by restocking supplies and monitoring product availability.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Implemented strategies to reduce wait times, improving overall customer satisfaction scores.
- Conducted regular cash drawer audits to ensure compliance with financial policies and procedures.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
Marketer
Satina Enterprise
2017 - 2022
- Developed and executed marketing campaigns to enhance brand visibility and engagement.
- Analyzed market trends and consumer behavior to refine target audience strategies.
- Collaborated with cross-functional teams to create cohesive marketing materials and presentations.
- Managed social media accounts, increasing follower engagement through tailored content strategies.
- Conducted competitive analysis to identify opportunities for product differentiation in the marketplace.
- Assisted in planning and organizing promotional events, driving customer interaction and awareness.
- Boosted sales through the creation and execution of targeted advertising campaigns.
Education
Art Education
Albert Academy
Sierra Leone 07.2017
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Safety protocols
- Defensive driving
- Traffic law observation
- Shipping and packaging
- Customer rapport
- Strategic planning
- Team building
- Conflict resolution
- Revenue generation
- Traffic laws
- Patience and tact
- Emergency response
- Passenger support
- Confidentiality
- Safe driving techniques
- Passenger guidance
- Effective communication
- Excellent communication
- Multitasking
- Critical thinking
- Decision-making
- Active listening
- Team collaboration
- Reliability
- Accident reporting
- Written communication
Languages
French English Fulani pigeon
Elementary
English
Elementary
Timeline
Driver
Uber And Lyft
2024 - Current
Associate
Amazon
2024 - Current
Cashier
New York Fried Chicken
2022 - 2024
Marketer
Satina Enterprise
2017 - 2022
Art Education
Albert Academy