Amaechi Ezekwem
Atlanta,United States
Summary
With over 11 years of experience, my career has focused on providing outstanding customer service and ensuring customer satisfaction. Throughout my professional journey, I have closely collaborated with employers and clients, consistently establishing a strong reputation for professionalism and excellence. Now, I am seeking new opportunities and eager to transition into a remote role that will enable me to continue advancing my career.
Overview
13
13
years of professional experience
Work History
Chief Executive Officer
WE LOVE DOGS LLC ATLANTA
09.2020 - Current
- I am the founder and sole operator of We Love Dogs LLC, a dog grooming and pet care business in Atlanta, Georgia.
- By incorporating dog grooming services into my premium pet care line, I grew the business by eighty percent within the past year.
- Established foundational processes for business operations.
- Business development, marketing, management, and business plan writing.
- Communicating with clients regarding upcoming bookings and payment due dates.
- Social media and content management to increase leads and followers, which has doubled by 50% in the last year.
- Maintaining a steady client portfolio and relationship with current clients going back five years.
- Creatively and responsibly care for your pets with proper grooming and pet-care methods.
- Oversaw marketing, advertising and new products development.
- Devised and presented business plans and forecasts.
- Represented my organization at pet-care and industry conferences and events.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Streamlined operations for improved efficiency, reducing overall costs and increasing profitability.
Seasonal Product Support
TurboTax
01.2025 - 05.2025
- Self-motivated and possess a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines.
- Ensured timely resolution of customer complaints by fostering a culture of accountability within the Quality and Product Support department.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Ai Trainer and Writer
OUTLIER
08.2023 - 06.2024
- Collaborated with a global team of remote freelancers to train large language models on factual accuracy, unbiased information, subject mastery, and usefulness.
- Developed training prompts and responses, improving model performance through iterative feedback.
- Demonstrated strong writing and editing skills to ensure high-quality training materials.
- Learned and adapted quickly to new technology and software applications.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
Operations and Event Manager
SLATER HOSPITALITY CONCEPTS
02.2017 - 10.2021
- I worked closely with event organizers, sales teams, stakeholders, and planners to ensure the smooth delivery of events, including social and corporate ones, and planned for participants' accommodations.
- Led a team of event catering staff, providing training and development to optimize performance.
- Finalized coordination plans for the events and guest arrival.
- Developed and implemented innovative registration processes for streamlined event participation.
- Negotiated vendor contracts to secure services within budget constraints.
- I reviewed daily incident summary reports and identified areas for improvement which more than doubled our operations efficiency.
- I wrote a COVID response action plan during the pandemic detailing strategies to help prevent further spread of the virus and ensure peace of mind to our guests.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
Catering Chef
ARAMARK
08.2012 - 03.2017
- Ensured that patrons visiting loved ones in the hospital could enjoy world-class meals and dishes that our hospital had to offer.
- Worked closely with food nutritionists and dietary experts to develop menus tailored to the health and welfare of our patients.
- I stayed up to date on all food safety procedures and protocols and ensured my team followed all best practices in the kitchen.
- Responsible for catering setup management and design.
- Cooked for large groups of people and managing various types of food for large events.
- Ordered food items and supplies needed to fulfill catering jobs.
- Maintained a clean and sanitary kitchen environment by adhering to strict health and safety regulations.
- Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
Technical crew at the Department of Theatrical Arts
GEORGIA SOUTHWESTERN STATE UNIVERSITY
08.2012 - 05.2016
- Working in the Fine Arts department at Georgia Southwestern State University, I assisted in designing and building stage props for shows and implementing their setup and breakdown.
- I oversaw the maintenance of tools and equipment used in daily operations and kept maintenance logs for each item.
- Assisted in the installation of new systems, ensuring seamless integration into existing infrastructure.
- Streamlined workflow processes, identifying inefficiencies and implementing improvements for increased productivity.
Education
Bachelor of Arts - Interdisciplinary Studies
Middle Georgia State University
Macon, GA01.2019
Business, Management, Marketing, and Related Support Services
Georgia Southwestern State University
Americus, GA01.2016
Skills
- Business development expertise
- Copywriting and editorial oversight
- Experienced with software applications
- Leadership and communications
- Service Excellence
- Data research and Information gathering
Timeline
Seasonal Product Support
TurboTax
01.2025 - 05.2025
Ai Trainer and Writer
OUTLIER
08.2023 - 06.2024
Chief Executive Officer
WE LOVE DOGS LLC ATLANTA
09.2020 - Current
Operations and Event Manager
SLATER HOSPITALITY CONCEPTS
02.2017 - 10.2021
Catering Chef
ARAMARK
08.2012 - 03.2017
Technical crew at the Department of Theatrical Arts
GEORGIA SOUTHWESTERN STATE UNIVERSITY
08.2012 - 05.2016
Bachelor of Arts - Interdisciplinary Studies
Middle Georgia State University
Business, Management, Marketing, and Related Support Services
Georgia Southwestern State University
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